Customer Service Specialist Jobs Vacancy in Freudenberg Nok Milan
Freudenberg Nok Milan urgently required following position for Customer Service Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Customer Service Specialist Jobs Vacancy in Freudenberg Nok Milan Jobs Details:
The Specialist will be the primary contact for Customers and Account Managers concerning ongoing business. The Specialist will follow-up and follow-through with a prompt and professional response to Account Manager/Customer needs, questions and specifications. The Specialists primary responsibility will be to help us achieve the goal to make Customer Satisfaction a sustainable competitive advantage. This position reports to the Customer Service Site Manager.
All employees will abide by and live up to the Freudenberg Guiding Principles.
Essential Duties and Responsibilities include the following. Other duties may be assigned that pertain to the classification. Demonstrated job duties and knowledge listed are sum for the job classification. Knowledge of all duties is to be cross functional but specific duties are assigned within available personnel.
- Exceed our customers expectations through continuous improvement utilizing data and developing procedures to meet those expectations Direct customer satisfaction allowing for improved work methods, facilities, tools, testing, reporting, customer relations and customer service. Function as focal point for inquiries concerning product availability and delivery. Enter customer orders into ERP system and manage delivery according to customer demand schedules. Manage EDI transactions to meet customer demands. Manage information on customer portals, ensuring timeliness and accuracy. Work closely with Sales and Operations for timely delivery of information requested. Work closely with Inside Sales to seamlessly integrate new business into ongoing business. Work with sales personnel to establish measures of service required per account. Communicate customer business practices across all divisional functions. Ensure that customer specifications are correct and are tied back to written documents and/or quotes. Understand ISO and lean manufacturing systems. Monthly reporting and forecasting preparation. Occasional travel may be required.
- Strong verbal and written communications skills with emphasis on telephone skills. Exceptional organizational skills, detail oriented. Must be able to multi-task. Positive attitude; dependable. Ability to build strong partnerships between internal and external organizations to achieve targeted goals. Self-starter; quick learner; positive up-beat personality. Flexible with a can do, will do approach. Excellent problem solving skills.
- 2 year College degree with 5-7 years of customer service experience. Excellent PC related skills including Microsoft Office Suite. Internet skills a must.
- Customer Service/Marketing/Sales account management experience with an emphasis on business-to-business a plus. 4 year College degree with 2-3 years of customer service experience. QAD and/or SAP experience a plus.