23 Mar

Customer Service Assistant Jobs Vacancy in Mouser Electronics Mansfield

Position
Customer Service Assistant
Company
Mouser Electronics
Location
Mansfield TX
Opening
23 Mar, 2018 30 days ago

Mouser Electronics Mansfield urgently required following position for Customer Service Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Assistant Jobs Vacancy in Mouser Electronics Mansfield Jobs Details:

The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software.

ACCOUNTABILITIES

Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required.

Processes work with excellence and in a timely manner; meets daily productivity objectives; displays a sense of urgency while maintaining quality and productivity goals

Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company procedures

May interact with departmental and/or other staff on matters affecting data and makes recommendations to improve current processes, systems and methods to promote reliability, quality and efficiency of output

Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization. Supports and participates in the company’s total quality and customer service expectations.

Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed. Expands knowledge of data entry processes utilizing all available resources

Maintains a high level of commitment to achieve goals; promotes and maintains high standards of quality work. Demonstrates effective time management skills

Interacts effectively with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.

Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Regular attendance at work is an essential part of the job.

QUALIFICATIONS

EDUCATION & EXPERIENCE

High school diploma or general education degree (GED). Prior data entry and customer service experience in a call center environment preferred.

CHARACTERISTICS



Positive Service Attitude



Energy



Frustration Tolerance



Accommodation to Others



Acceptance of Diversity



Integrity

SKILLS & CERTIFICATIONS

  • Exhibits the potential to advance to other positions

  • Ability to use a PC and type data for long periods of time

  • Detailed and thorough in work habits

  • Skill evaluation: Math 80%, Spelling 80%, Typing 40 WPM, Basic Excel 60%, Proofreading Assessment 80%, and Writing Sample

  • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software

  • Outgoing and mature personality

  • Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen

  • Ability to work independently or as part of a team

  • Ability to work under the pressure of deadlines

  • Excellent verbal and non-verbal communication skills and etiquette

  • Must be self-motivated, results-oriented, with effective organizational skills

  • Ability to find issues and resolve them with limited direction

  • Trustworthy and maintains confidentiality

  • Neat and legible handwriting

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.


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