13 Jan

Helpdesk Technician Jobs Vacancy in Tesla Fremont

Position
Helpdesk Technician
Company
Tesla
Location
Fremont CA
Opening
13 Jan, 2018 30+ days ago

Tesla Fremont urgently required following position for Helpdesk Technician. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Helpdesk Technician Jobs Vacancy in Tesla Fremont Jobs Details:

Tesla is currently seeking a Help Desk Technician to join our team in Palo Alto or Fremont, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla Motors’ IT systems support. IT Help Desk Technicians will be the face and voice of IT for internal customers. The primary task of this position will be to troubleshoot and resolve endpoint issues remotely and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

Responsibilities

Provide day-to-day technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware.

% ofTime

Essential/

Non-Essential

Activity

35%

E

Supports Windows desktop OS. Diagnoses and troubleshoots computer and general network issues.

10%

E

Provides timely resolution of end user problems.

20%

E

Provide support for field personnel remote communications and connectivity.

10%

E

Basic administration of phone systems.

25%

N

As necessary, performs other duties as required.

Requirements

· Requires 2-years experience in desktop support

· Knowledge of Windows environment and computer hardware and software at an entry level.

· Basic experience in remote customer support including wireless LAN access, VPN, DSL, and Cable services.

· Basic experience in Active Directory, Exchange 2007\2010, and Windows server environments.

· Basic experience in supporting smartphones (Blackberry, Droid, iPhone and iPad).

· Excellent customer service skills, strong attention to details with excellent follow up .


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