19 Jun

Call Center Jobs Vacancy in Ymca Austin

Position
Call Center
Company
Ymca
Location
Austin TX
Opening
19 Jun, 2018 30 days ago

Ymca Austin urgently required following position for Call Center. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Call Center Jobs Vacancy in Ymca Austin Jobs Details:

Job Description

Duties and Responsibilities

  • Answer all incoming calls
  • Provide excellent customer service; answer questions and inquiries
  • Resolve customer complaints and problems; offer possible solutions
  • Manage call center database; enter new information as necessary
  • Up-sell accounts when appropriate
  • Maintain working equipment
  • Follow company regulations and report malfunctions
Qualifications

QUALIFICATIONS

  • High school degree or equivalent.
  • Previous experience in a customer support role.
  • High performer with a track record of over-achievement.
  • Strong phone and verbal communication skills including active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.

Additional Information

All your information will be kept confidential according to EEO guidelines.


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