15 May

Help Desk Technician Jobs Vacancy in Nexamp Boston

Position
Help Desk Technician
Company
Nexamp
Location
Boston Maluku
Opening
15 May, 2018 12 days ago

Nexamp Boston urgently required following position for Help Desk Technician. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Help Desk Technician Jobs Vacancy in Nexamp Boston Jobs Details:

Position Summary

Nexamp is looking for an IT Help Desk Technician to be responsible for providing technical assistance and support related to computer systems, hardware, and software. This position would respond to queries, isolate problems, determine solutions, document, and implement fixes.

Nexamp is leading the transformation to the new energy economy with proven solutions for solar energy development, ownership, and operation. Our mission is clear: to reshape the energy landscape, delivering value to our clients and partners while benefiting our communities and society at large. For more information: www.nexamp.com .

Duties and Responsibilities

Serve as the first point of contact for employees seeking technical assistance over the phone, via email, or web portal.

Perform both hands on and remote troubleshooting through diagnostic techniques and asking pertinent questions.

Determining the best solution based on the issue and details provided by customers.

Walk the employee through the problem-solving process.

Direct unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services.

Record events and problems and their resolution.

Follow-up and update customer status and information.

Pass on any feedback or suggestions by customers to the appropriate internal team.

Identify and suggest possible improvements on procedures.

Qualifications

The ideal candidate must be enthusiastic, self-motivated, hands-on, results-oriented and a team player. Key qualifications as follows:

Microsoft experience including: Office 365 (especially SharePoint, Teams, and collaboration tools), Windows 10, and working within an Active Directory Domain.

Ability to diagnose and resolve basic workstation technical issues.

Bonus experience: Freshservice, OS X, telephony configuration, Salesforce, NetSuite.

Proficiency in English and excellent communication skills.

Customer-oriented and cool-tempered.

BSc/BA in IT, Computer Science or relevant field (or equivalent work experience).

Authorized to work in the United States.

Why Nexamp?

Nexamp is powered by our team of hardworking employees who are dedicated to transforming the energy economy. If you’re passionate about the environment, group volunteering, office dogs and cold brew on tap, then we would love to hear from you!

Compensation

Competitive pay & great benefits.


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