Patient Experience Manager Jobs Vacancy in Crothall Saint Paul
Crothall Saint Paul urgently required following position for Patient Experience Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Patient Experience Manager Jobs Vacancy in Crothall Saint Paul Jobs Details:
Greets/meets patients as admitted and during stay—contacts approximately 100 patients daily
Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service
Identify through interviews, discussions or observations opportunities to improve inpatient experience
Work collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches”
Dispatch concerns regarding other department services to appropriate personnel
Follow-up on every concern to ensure that resolution occurs and that patient perceives this resolution
Relate in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors
Implement and administer the “Fresh as a Daisy” program. Obtain materials, arrange distribution
Plan, design and execute hospitality training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training. Design group programs at least bi-monthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employees—both day aides and techs and evening turndown personnel. Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory
Maintain positive attitude—exude “can-do” image
Perform assignments as directed
HS diploma/GED or equivalent combination of education and experience
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferable
3-4 years experience in service-oriented operations
2-year degree preferred
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Apply to Crothall today!
Crothall is a member of Compass Group USA