19 Feb

Patient Experience Manager Jobs Vacancy in Crothall Saint Paul

Position
Patient Experience Manager
Company
Crothall
Location
Saint Paul MN
Opening
19 Feb, 2018 30+ days ago

Crothall Saint Paul urgently required following position for Patient Experience Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Patient Experience Manager Jobs Vacancy in Crothall Saint Paul Jobs Details:

Greets/meets patients as admitted and during stay—contacts approximately 100 patients daily

Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service

Identify through interviews, discussions or observations opportunities to improve inpatient experience

Work collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches”

Dispatch concerns regarding other department services to appropriate personnel

Follow-up on every concern to ensure that resolution occurs and that patient perceives this resolution

Relate in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors

Implement and administer the “Fresh as a Daisy” program. Obtain materials, arrange distribution

Plan, design and execute hospitality training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training. Design group programs at least bi-monthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employees—both day aides and techs and evening turndown personnel. Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory

Maintain positive attitude—exude “can-do” image

Perform assignments as directed

Preferred Qualifications:
HS diploma/GED or equivalent combination of education and experience

2-3 years in-servicing experience in customer service training

Hospitality and healthcare experience preferable

3-4 years experience in service-oriented operations

2-year degree preferred

Good coaching and on the job training skills required

Excellent organizational skills and ability to multi-task essential

Apply to Crothall today!

Crothall is a member of Compass Group USA


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