Customer Service Agent Start March Jobs Vacancy in Navient Austin
Navient Austin urgently required following position for Customer Service Agent Start March. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Customer Service Agent Start March Jobs Vacancy in Navient Austin Jobs Details:
We are hiring Customer Service Agents to join our team on February 5th!
Why Join Gila? Full Time Paid Training $11/hour plus Monthly Incentive Potential Based on YOUR Performance Monthly Incentive Average ranges between $600 to $700 and can top out at $1100/month Excellent Benefits that start the month after you start - March 1st Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance and more Career Growth Your earnings are based on YOUR hard work Our office is conveniently off of US-183 and Highway 290
Founded in 1991, Gila, LLC offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. We empower talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of our clients.
Gila, LLC is a wholly owned subsidiary of Navient Corporation .
Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.
Summary of Job:
The Customer Service Agent answers inbound calls relating to customer questions on the Driver Responsibility Program. Notifies and provides information to customers establishing financial arrangements and answers questions about the repayment process. Requirements High School Diploma or equivalent 1 year of customer service or call center experience Skills and Knowledge:
Typing of a minimum of 25 words per minute Ability to multi-task Ability to learn and have a comprehensive knowledge of the Driver Responsibility Program Neatness and attention to detail Ability to communicate clearly and effectively Ability to improve questioning and listening skills Ability to learn how to work independently Patience and tact in working with customers, sometimes in stressful situations Promptness and accountability Ability to sit for extended periods of time Must have dependable transportation necessary to meet the job requirements and schedule Must have proficient computer skills Must be flexible in shift hours
Hours: Training Class Schedule (first 2-3 weeks): Monday - Friday 7:30AM - 4:30PM Transition Schedule (2 weeks after training): Monday - Friday 9AM - 6PM Department Hours (Must have open availability during these times): Monday - Thursday: 8AM - 9PM Friday: 8AM - 6PM Rotating Saturdays 8AM - 12PM All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender IdentityNavient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
Location Austin, TX
Date Posted Jan 26, 2018