Oversees installation, support, training and administration of the Food & Beverage Point of Sale applications to provide all functionality required to operate the Company’s restaurant/food services business units. This also includes providing hardware support for these applications.
Oversees installation, support, training and administration of the corporate and property-based Retail Point of Sale and Inventory systems that support the Company’s retail business operation. This includes providing hardware support for these applications.
Oversees installation, support, training and administration of the property level Food & Beverage Inventory applications that provide needed inventory functionality required to effectively run the F&B operations.
Oversees installation, support, training and administration of the Property Management System applications that provide functionality needed to operate the Company’s lodging business units as well as the systems used in Reservations that work in conjunction with the various Property Management Systems.
Serves as a liaison and project management counterpart while working with application software vendors used by the organization and identified as core business partners and software providers. While working with the application software vendors, this individual is responsible for functionality analysis, specification and software design and documentation on needs/requirements requested in future releases of the product.
Oversees installation, support, training and administration of the telephone PBX/voice systems used at the property levels. This includes oversight of the installation and operation of the telecommunication facilities/circuits required for the PBX/Voice System to function properly outside of the property locations.
Under the direction of the Regional Director of IT, manages major systems infrastructure changes including servers, desktops, notebook/laptops, network connection devices and security applications including the adherence to corporate environment standards for purchasing, maintenance and proper disposal/recycling of retired physical assets.
Provides backup support for centrally managed server functions to include procedures for backup, storage media, scheduling, and off-site storage. This includes disaster recovery hardware and applications for designated corporate systems.
Works in conjunction with the Regional Director of IT and Chief Information Officer to formulate and execute plans and schedules for the seasonal setup and takedown of Hospitality Systems hardware.
Works in conjunction with the Regional Director of IT and Chief Information Officer to formulate technology and related standards to be followed by all business units and assist in verifying that all standards are being followed.
Assists the Regional Director of IT with planning of disaster recovery programs to ensure system recovery should the system suffer a serious malfunction or failure and may respond from remote locations via VPN or in person when system failures or problems require their attention.
Assists the IT Manager/Director with the completion of all Audits and maintaining security standards.
Responsible for maintaining appropriate application development standards, procedures, processes for modification, upgrade and/or changes to the purchased application products. Responsible for ensuring that all documentation protocols mandated by the Chief Information Officer (including change management, help desk management and others) are followed within the assigned property.
Creates and maintains needed system and user documentation for systems installed, supported, trained and administered by the Xanterra Information Technology team.
Works with the Regional Director of IT in hiring, training, and supervising IT Hospitality staff members at their property as well as conducts annual reviews for the property’s IT Hospitality staff.
Prepares and executes organized classroom training as well as on-the-job training for property and corporate employees.
Provide support and assistance to the Xanterra Incident Response Team as needed and requested.
Serves in an on-call capacity for after-hours/non-business hours support if assigned by the Chief Information Officer.