23 May

Systems Analyst Software Support Year Round Jobs Vacancy in Xanterra Travel Collection

Position
Systems Analyst Software Support Year Round
Company
Xanterra Travel Collection
Location
WY
Opening
23 May, 2018 28 days ago

Xanterra Travel Collection urgently required following position for Systems Analyst Software Support Year Round. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Systems Analyst Software Support Year Round Jobs Vacancy in Xanterra Travel Collection Jobs Details:

Overview



Works in conjunction with the Director of Hospitality Systems, corporate and property-based IT team members, Xanterra’s management team, and the user community to provide overall support for applications used at Yellowstone. This position is involved with planning, implementation, training, and on-going support of applications as well as other duties assigned by the Regional Director of IT, Director of IT, Director of Hospitality Systems and the Chief Information Officer.

Responsibilities

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Oversees installation, support, training and administration of the Food & Beverage Point of Sale applications to provide all functionality required to operate the Company’s restaurant/food services business units. This also includes providing hardware support for these applications.
Oversees installation, support, training and administration of the corporate and property-based Retail Point of Sale and Inventory systems that support the Company’s retail business operation. This includes providing hardware support for these applications.
Oversees installation, support, training and administration of the property level Food & Beverage Inventory applications that provide needed inventory functionality required to effectively run the F&B operations.
Oversees installation, support, training and administration of the Property Management System applications that provide functionality needed to operate the Company’s lodging business units as well as the systems used in Reservations that work in conjunction with the various Property Management Systems.
Serves as a liaison and project management counterpart while working with application software vendors used by the organization and identified as core business partners and software providers. While working with the application software vendors, this individual is responsible for functionality analysis, specification and software design and documentation on needs/requirements requested in future releases of the product.
Oversees installation, support, training and administration of the telephone PBX/voice systems used at the property levels. This includes oversight of the installation and operation of the telecommunication facilities/circuits required for the PBX/Voice System to function properly outside of the property locations.
Under the direction of the Regional Director of IT, manages major systems infrastructure changes including servers, desktops, notebook/laptops, network connection devices and security applications including the adherence to corporate environment standards for purchasing, maintenance and proper disposal/recycling of retired physical assets.
Provides backup support for centrally managed server functions to include procedures for backup, storage media, scheduling, and off-site storage. This includes disaster recovery hardware and applications for designated corporate systems.
Works in conjunction with the Regional Director of IT and Chief Information Officer to formulate and execute plans and schedules for the seasonal setup and takedown of Hospitality Systems hardware.
Works in conjunction with the Regional Director of IT and Chief Information Officer to formulate technology and related standards to be followed by all business units and assist in verifying that all standards are being followed.
Assists the Regional Director of IT with planning of disaster recovery programs to ensure system recovery should the system suffer a serious malfunction or failure and may respond from remote locations via VPN or in person when system failures or problems require their attention.
Assists the IT Manager/Director with the completion of all Audits and maintaining security standards.
Responsible for maintaining appropriate application development standards, procedures, processes for modification, upgrade and/or changes to the purchased application products. Responsible for ensuring that all documentation protocols mandated by the Chief Information Officer (including change management, help desk management and others) are followed within the assigned property.
Creates and maintains needed system and user documentation for systems installed, supported, trained and administered by the Xanterra Information Technology team.
Works with the Regional Director of IT in hiring, training, and supervising IT Hospitality staff members at their property as well as conducts annual reviews for the property’s IT Hospitality staff.
Prepares and executes organized classroom training as well as on-the-job training for property and corporate employees.
Provide support and assistance to the Xanterra Incident Response Team as needed and requested.
Serves in an on-call capacity for after-hours/non-business hours support if assigned by the Chief Information Officer.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

May need to assist in hardware maintenance on other application servers, arrays, SAN, and other equipment.
May need to assist in server patching requirements as need.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions and responsibilities may change at any time with or without notice.
Other duties as assigned.

Qualifications

QUALIFICATIONS REQUIRED:

Must possess 5+ years of related IT experience, with demonstrated project management skills.

QUALIFICATIONS PREFERRED:

Bachelor’s degree in Information Technology or Business Administration with a concentration in Information Technology, Hospitality Administration and/or Accounting
Background in hospitality-based IT systems
Project Management (PMP) certification
Prior experience with Payment Card Industry compliance requirements is preferred
Significant work experience can substitute for formal education.

JOB COMPETENCIES:

Knowledge, Skills, and Abilities:

Knowledge – Provides knowledge on Information Technology, Project Management and Administrative Responsibilities needed to successfully support the assigned location(s).
Leadership – Serves as supportive leader for the department and the organization as a whole on areas concerning technologies and other spheres of influence.
Analytical Skills – Demonstrates strong analytical skills including the ability to plan complex system-related projects.
Technical Skills – Employee must have a working knowledge of various platforms including Microsoft Windows 2008/2012/2016, Microsoft Windows XP/Windows 7/Windows 10, Microsoft Server 2008/2012/2016, WSUS, Sophos, Solarwinds Patch Management, Microsoft Exchange 2003/2007/2012/2016, Office365, Unitrends Backup Technology, Veritas Backup Exec, Veam and Active Directory.Security Knowledge – Knowledge of IT security compliance requirements.
Documentation Toolset Skills – Proficiency in Microsoft Office suite of products is required.
Applications Experience – Experience is preferred with the following applications but not required: Opera Property Management Suite from Micros (including Opera PMS, Opera ORS, and Opera OWS), LMS Property Management System (where appropriate), Aloha Tables Service Point of Sale, Simphony F&B POS, Delphi Sales and Catering, and Raymark Retail Systems

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this position, standing, stooping and bending regularly is required, as well as the ability to lift up to 100 pounds. Vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work environment: May be exposed to unusual temperature ranges (both cool and hot). The noise level in the work environment can be loud. Minimal travel outside the corporate office may be required. Must be able to be on location or accessible via remote connectivity technology within a 30 minute time period in the event of an emergency.

SUPERVISORY RESPONSIBILITY:

This position responsible for the direct supervision an IT Technician at Yellowstone who assists with application support across the property.


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