13 Jan

Customer Service Representative Jobs Vacancy in State Oklahoma

Position
Customer Service Representative
Company
State Oklahoma
Location
OK
Opening
13 Jan, 2018 30+ days ago

State Oklahoma urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in State Oklahoma Jobs Details:

BASIC PURPOSE Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

LEVEL DESCRIPTORS The Customer Service Representative job family consists of three levels of work which are distinguished by the complexity of the job assignments, the extent of the responsibility and duties assigned, the level of expertise required for the completion of assigned tasks, and the responsibility for the supervision of others.

Level II:
This is the career level of this job family where employees will be expected to perform duties at all levels of complexity. Responsibility may also be assigned for training lower-level staff or serving as a project or team leader.

MINIMUM QUALIFICATIONS Level II:
Education and Experience requirements at this level consist of one year of experience in sales or public contact work plus one additional year of experience in customer service; or an equivalent combination of education and experience.

SPECIAL REQUIREMENT Some positions may require that applicants be willing and able to fulfill all job-related travel.

Some positions may require performing moderately heavy lifting.

SELECTIVE QUALIFICATIONS The Secretary of State has been authorized to utilize a Selective Qualification when interviewing applicants for this position.

"Applicants must have a six (6) months experience in a cloud-based call center software system and business filing for both foreign and domestic entities."

NOTES Please read instructions carefully and include all required documents when you submit your application.

No additional information will be accepted after the application has been submitted.


Selection Plan Scores based on: 100% Evaluation of Education and Experience listed on a supplemental questionnaire.

***NOTE: Names of eligible applicants can be made available to State agencies upon their request, immediately following the closing date and time.


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