26 May

Call Center Supervisor Jobs Vacancy in Dabella Exteriors Llc Portland

Position
Call Center Supervisor
Company
Dabella Exteriors Llc
Location
Portland OR
Opening
26 May, 2018 25 days ago

Dabella Exteriors Llc Portland urgently required following position for Call Center Supervisor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Call Center Supervisor Jobs Vacancy in Dabella Exteriors Llc Portland Jobs Details:

The Call Center Supervisor is responsible for the overall success and day-to-day operation of the Call Center through the effective management of their team of supervisors, ensuring the Call Center runs effectively and efficiently at all times.

Key Responsibilities :
Develop objectives for the call center s day-to-day activities

Collect and analyze call-center statistics

Ensure daily/monthly production targets are being met

Effectively manage department by coaching and developing supervisors

Assist with evaluation and training of call center employees

Field calls from MODs, assist with LP changes, EagleViews, Data Entry and other administrative tasks as needed

Prepare monthly performance evaluations of Supervisor team

Work with Call Center Director to implement directives and audit processes and programs

Assist with developing goals and projections in conjunction with Director of Call Center

Ensure staffing /hiring needs are met for call center

Requirements:
At least 3 years of call center supervisor experience

Outstanding communication and interpersonal skills

Positive and patient, with the desire to develop those reporting to you

Knowledge of performance evaluation and production metrics

Excellent organizational and leadership skills with problem-solving ability

Solid understanding of reporting and how to translate data into meaningful information, can identify trends to guide team, etc.

Key Performance Indicators

Overall call center pitch rate

Market conversion rates

Overall market lead goals

Call center turnover

Shift Hours: 12:00pm-9pm

Salary: $37,440/ year with opportunity to bonus monthly up to $1500

This is an excellent opportunity for you to make a real difference at a successful, growing company that values its employees. We offer competitive salary and comprehensive benefits.

DaBella Exteriors LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DaBella Exteriors LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


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