13 Jan

Operations Trainer Jobs Vacancy in American Cruise Lines Guilford

Position
Operations Trainer
Company
American Cruise Lines
Location
Guilford CT
Opening
13 Jan, 2018 30+ days ago

American Cruise Lines Guilford urgently required following position for Operations Trainer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Operations Trainer Jobs Vacancy in American Cruise Lines Guilford Jobs Details:

Overview

American Cruise Lines is seeking a flexible and dynamic individual to deliver on-the-job training for hotel, restaurant, housekeeping, and hospitality staff at various locations around the country on board our fleet of ships. Our ideal candidate should be experienced in the Hospitality industry, and be familiar with basic fine dining standards, housekeeping standards, customer service, standard operating procedures, and other related areas. This candidate must be able to work autonomously as well as remotely in conjunction with home office goals and directives.
We are committed to providing a highly personalized, creative, and enjoyable learning environment for our Crew Members. We strive to teach and maintain the highest levels of service quality and customer satisfaction. Training new and current crew members will be challenging and rewarding. The position of Operations Trainer provides a great opportunity to play an essential role in the personal development of our team and contribute to the continued success of American Cruise Lines.

This position requires a significant amount of travel to various ships in order to ensure we meet and exceed the dining service, housekeeping, and customer service expectations of our guests. American Cruise Lines strives to continue delivering the perfect small ship cruise experience and the Operations Trainer plays an integral role.

Embrace Your Inner Pioneer with American Cruise Lines - TV Comercial :60 from American Cruise Lines on Vimeo.

Responsibilities

  • Facilitating recurrent training onboard American Cruise Lines ships for Shipboard officers and crew members
  • Act in the role of Quality Control while onboard to ensure all company standards are being executed effectively and properly
  • Ensure that crew members are trained, developed, and utilized to their maximum potential
  • Ensuring exceptional quality of service through consistent standard training, development, and coaching
  • Develop and organize training manuals, visual aids, and other educational materials
  • Research and implement new training techniques and exercises with direct input from the training team ashore
  • Additional administrative duties as required
  • This position reports directly to the Training Department Manager

Qualifications

  • Willingness to travel: this is a traveling position, and a majority of the time is spent onboard the ships during the season
  • Bachelor’s Degree, Military, and or Teaching experience a plus
  • Exceptional written and verbal communication skills
  • Excellent MS Office skills
  • Meticulous attention to detail, ability to multi-task, ability think on your feet, and superior organizational skills
  • Strong background in the hospitality industry
Benefits:
  • Travel to desired U.S. destinations
  • Full time position with comprehensive benefits
  • Company match 401k
  • Health and dental insurance
American Cruise Lines is the largest U.S. cruise company and operates the newest fleet of riverboats and small cruise ships around the country. Our people make the difference. We recognize that our employees have made, and will keep us America's leading river cruise specialist. Our philosophy for success is simple; hire talented people then provide training, support systems and motivation so you will thrive.


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