11 Jan

Call Center Document Processor Patient Access Oak Forest Jobs Vacancy in Cook County Health Hospitals System Chicago

Cook County Health Hospitals System Chicago urgently required following position for Call Center Document Processor Patient Access Oak Forest. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Call Center Document Processor Patient Access Oak Forest Jobs Vacancy in Cook County Health Hospitals System Chicago Jobs Details:

Job Number: 00119983
Job Posting : Jan 11, 2017, 1:55:38 PM Closing Date : Jan 26, 2017, 12:59:00 AM Full-time Shift Start Time : 8:30 A.M. Shift End Time : 4:30 P.M.
Collective Bargaining Unit : AFSCME 1178 Health and Hospital Systems Posting Salary : $18.479
Organization : Health and Hospital Systems

Oak Forest Health Center

Patient Access Department

15900 South Cicero Ave.
Oak Forest, IL 60452

Shift: 8:30am-4:30pm

Job Summary

The Call Center Document Processor is responsible for handling call center-based document processing to support enrollment of eligible enrollees into financial assistance programs. Reviews documents received for accuracy in completion and logs into the database to support tracking statistical data. Utilizes best practices and performs all duties in accordance with Cook County Health and Hospital (CCHHS) and departmental standards, policies and procedures.

This position is exempt from Career Service under the CCHHS Personnel Rules.

Typical Duties

Understands and identifies paperwork utilized in completing Medicaid application documents and redetermination forms

Logs mail with bad addresses into the tracking database to support returned replacement determination forms

Reviews application documents received by mail or facsimile and compares documents to the original checklist to ensure accuracy in completion; scans and attaches completed documents to the Medicaid application and submits; updates tracking database

Receives replacement determination forms, logs into the tracking database, and submits to the State

Removes application checklist from printer and compiles requested documents

Verifies information entered into the tracking database is complete

Organizes application documents and postage paid return envelope to prepare for mailing

Logs patient information on a daily spreadsheet and verifies the number on the spreadsheet matches the number of envelopes placed in the mail

Creates address labels, stuffs envelopes, and mails redetermination forms, invitations, and other correspondence to support Call Center operations, as needed

Emails spreadsheet weekly to Illinois Department of Health Services in response to callers identifying non-receipt, lost, or destroyed redetermination forms

Mails replacement forms as received from (IDHS)

Works to meet quota production requirements and service-level agreement (SLA) turnaround times

Accounts for adherence to and assurance of quality specifications

Ensures accuracy when entering critical information for tracking statistical data

Follows policy and procedures guidelines limiting access to Protected Health Information (PHI)

Adheres to Health Insurance Portability and Accountability Act (HIPAA) regulations and compliance standards

Performs other duties or projects as assigned

Minimum Qualifications

High school diploma or GED equivalent (must provide proof at time of interview)

One (1) year of full-time work experience in a high volume production environment including data entry is required

One (1) year of full-time work experience with document imaging and scanning, processing, batching, sorting and electronically filing material according to service-level agreements (SLA) is required

Proficiency using Microsoft Office (Word and Excel) is required (will be required to pass a proficiency test)


Preferred Qualifications

Associate’s degree or equivalent from college or technical school

One (1) year experience working in a call center mail room

Knowledge, Skills, Abilities and Other Characteristics

Knowledge of document imaging systems

Excellent verbal and written communication skills necessary to communicate with all levels of staff composed of diverse cultures and age groups

Demonstrate attention to detail, accuracy and precision

Demonstrate analytical, organizational and problem-solving skills

Demonstrates strong computer and typing skills

Demonstrate email etiquette skills with strong response times

Ability to multi-task and meet deadlines in a fast paced and stressful environment

Ability to maintain a professional demeanor and composure when challenged

Ability to function autonomously and as a team member in a multidisciplinary team

Ability to see and hear clearly (including with correction)

Ability to maintain PHI confidentiality and adhere to HIPAA requirements



When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must :

Meet the minimum qualifications for the position.

Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”

Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable


A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference


Benefits Package

  • Medical, Dental, and Vision Coverage
  • Basic Term Life Insurance
  • Pension Plan
  • Deferred Compensation Program
  • Paid Holidays, Vacation, and Sick Time
  • You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

Degrees awarded outside of the United States with the exception of those awarded in one of the United States

' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview. COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

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