Call Center Document Processor Patient Access Oak Forest Jobs Vacancy in Cook County Health Hospitals System Chicago
- Call Center Document Processor Patient Access Oak Forest
- Cook County Health Hospitals System
- Chicago IL
- 11 Jan, 2017 9 days ago
Cook County Health Hospitals System Chicago urgently required following position for Call Center Document Processor Patient Access Oak Forest. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Call Center Document Processor Patient Access Oak Forest Jobs Vacancy in Cook County Health Hospitals System Chicago Jobs Details:
CALL CENTER DOCUMENT PROCESSOR/PATIENT ACCESS - OAK FOREST
Job Number: 00119983
Job Posting : Jan 11, 2017, 1:55:38 PM Closing Date : Jan 26, 2017, 12:59:00 AM Full-time Shift Start Time : 8:30 A.M. Shift End Time : 4:30 P.M.
Collective Bargaining Unit : AFSCME 1178 Health and Hospital Systems Posting Salary : $18.479
Organization : Health and Hospital Systems
Oak Forest Health Center
Patient Access Department
15900 South Cicero Ave.
Oak Forest, IL 60452
The Call Center Document Processor is responsible for handling call center-based document processing to support enrollment of eligible enrollees into financial assistance programs. Reviews documents received for accuracy in completion and logs into the database to support tracking statistical data. Utilizes best practices and performs all duties in accordance with Cook County Health and Hospital (CCHHS) and departmental standards, policies and procedures.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Understands and identifies paperwork utilized in completing Medicaid application documents and redetermination forms
Logs mail with bad addresses into the tracking database to support returned replacement determination forms
Reviews application documents received by mail or facsimile and compares documents to the original checklist to ensure accuracy in completion; scans and attaches completed documents to the Medicaid application and submits; updates tracking database
Receives replacement determination forms, logs into the tracking database, and submits to the State
Removes application checklist from printer and compiles requested documents
Verifies information entered into the tracking database is complete
Organizes application documents and postage paid return envelope to prepare for mailing
Logs patient information on a daily spreadsheet and verifies the number on the spreadsheet matches the number of envelopes placed in the mail
Creates address labels, stuffs envelopes, and mails redetermination forms, invitations, and other correspondence to support Call Center operations, as needed
Emails spreadsheet weekly to Illinois Department of Health Services in response to callers identifying non-receipt, lost, or destroyed redetermination forms
Mails replacement forms as received from (IDHS)
Works to meet quota production requirements and service-level agreement (SLA) turnaround times
Accounts for adherence to and assurance of quality specifications
Ensures accuracy when entering critical information for tracking statistical data
Follows policy and procedures guidelines limiting access to Protected Health Information (PHI)
Adheres to Health Insurance Portability and Accountability Act (HIPAA) regulations and compliance standards
Performs other duties or projects as assigned
High school diploma or GED equivalent (must provide proof at time of interview)
One (1) year of full-time work experience in a high volume production environment including data entry is required
One (1) year of full-time work experience with document imaging and scanning, processing, batching, sorting and electronically filing material according to service-level agreements (SLA) is required
Proficiency using Microsoft Office (Word and Excel) is required (will be required to pass a proficiency test)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APLLICATION FILLING
Associate’s degree or equivalent from college or technical school
One (1) year experience working in a call center mail room
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of document imaging systems
Excellent verbal and written communication skills necessary to communicate with all levels of staff composed of diverse cultures and age groups
Demonstrate attention to detail, accuracy and precision
Demonstrate analytical, organizational and problem-solving skills
Demonstrates strong computer and typing skills
Demonstrate email etiquette skills with strong response times
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Ability to maintain a professional demeanor and composure when challenged
Ability to function autonomously and as a team member in a multidisciplinary team
Ability to see and hear clearly (including with correction)
Ability to maintain PHI confidentiality and adhere to HIPAA requirements
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan
- Deferred Compensation Program
- Paid Holidays, Vacation, and Sick Time
- You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
Degrees awarded outside of the United States with the exception of those awarded in one of the United States
' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview. COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER