23 Nov

Order Processing Rep Iii Jobs Vacancy in United Parcel Service Charlotte

Position
Order Processing Rep Iii
Company
United Parcel Service
Location
Charlotte NC
Opening
23 Nov, 2017 30+ days ago

United Parcel Service Charlotte urgently required following position for Order Processing Rep Iii. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Order Processing Rep Iii Jobs Vacancy in United Parcel Service Charlotte Jobs Details:

JOB DESCRIPTION:
UPS Cartage Services, Inc . is currently seeking an Order Processing Representative III , who will have three or more years experience in a fast-paced inbound call center or closely related environment. This is a customer service position that handles all customer inquiries, activities and concerns. The Order Processing Representative III must be comfortable working with multiple levels of customers and management, both internal and external.

Order Processing Representative III may be responsible for:
Processing international transportation orders, provide quotes, time in transit for services, and book cargo as required.

Tracing of shipments.

Order entry, tracing, and proofs of delivery.

Coordinate with customers, suppliers, and local operations management to route, pick-up, deliver and/or trace shipments as necessary.

Resolving problems and maintaining an ongoing professional relationship with the customer and vendors.

Processing international shipments utilizing web based programs; ensuring specific customer requirements are followed.

Issuing customer requested and internal status reports.

Data entry of customer orders to include routing, tracking, and proof of delivery.

Obtain proofs of delivery and charges from international agents.

Investigating status of existing service requests or initiating a new order by confirming and entering the appropriate customer and data request.

Maintaining quality standards established by UPS cartage Services, our customers and vendors.

Escalating problems and concerns beyond the ability of the OPR to an immediate supervisor or manager.

Effectively communicating with customers as necessary.

Other administrative duties as assigned.

Minimum Requirements:
HS Diploma or equivalent

Three or more years customer service experience in a fast-paced inbound call center environment or closely related experience

Demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high attention to detail

Strong analytical, oral/written communication, customer service, and time management skills

Experience in transportation, logistics, air freight and freight forwarding a plus

Proficiency in Microsoft Office (Word, Excel, and Outlook)

Typing skills 35-40 wpm highly desirable.

BASIC QUALIFICATIONS:
A High School diploma or equivalent is required.

Proficiency in Microsoft Office (Word, Excel, and Outlook) is required

Three or more years customer service or call center experience is required

Legal authorization to work in the US is required.

Shift flexibility is required.

OTHER CRITERIA:
Employer will not sponsor visas for position.

There is no relocation available for this position.

UPS is an Equal Opportunity Employer


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