Internet Banking Specialist Jobs Vacancy in Frost San Antonio
Frost San Antonio urgently required following position for Internet Banking Specialist. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Internet Banking Specialist Jobs Vacancy in Frost San Antonio Jobs Details:
As a Internet Banking Specialist with Frost, you will be responsible for enhancing and retaining the bank's relationships with Internet Banking, Treasury Management and Student Loan customers. Responsibilities will include developing new troubleshooting techniques to assist customers while using the financial software; providing feedback and analysis regarding the customers online experience, which includes attending focus group panels and introducing new ideas and functions for the website and online service; providing technical assistance and problem solving techniques to support all lines of business; and handling incoming calls and emails from internal and external customers with questions regarding My Frost, Cash Manager, Student Loan inquiries and other financial software. The candidate will research online sources to obtain current and accurate product information; work with all business partners to ensure that the customer's financial needs are met and/or exceeded; and handle customer inquiries and provides problem resolution for Internet Banking Customers across all lines of business. Qualifications Required: * Customer service skills * Excellent written and verbal communication skills * Proficient in Microsoft computer applications * Knowledge of the Internet * 1+ years experience in Customer Service, Sales, and/or Banking; or 30 college credit hours. Preferred: * Bachelor's degree