Cnb Bank Customer Service Center Associate Jobs Vacancy in Cnb Bank Clearfield
Cnb Bank Clearfield urgently required following position for Cnb Bank Customer Service Center Associate. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Cnb Bank Customer Service Center Associate Jobs Vacancy in Cnb Bank Clearfield Jobs Details:
The Customer Service Center Associate offers superior customer experience to customers and co-workers though phone calls, chat, email and in person. Excellent communication skills are required.
Customer Service Center operates from 7A-6P M-F, and 9A-3P on Saturday - rotating schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Inbound calls require answering customer questions, resolving customer problems, and performing routine customer requests such as handling fund transfers, issuing stop payments, verifying balances, etc.
CSC is called upon to make outbound calls for various reasons such as notifying customers of an error or change to their account, excessive transactions, etc.
Achieve the Customer Service standards, call/chat response goals.
Uphold established phone etiquette.
Explain and promote bank deposit products and services to customers.
Log and manage customer complaints.
Make follow up calls to customers to ensure a WOW customer experience has been provided.
Respond to emails from customers.
Correspond with customers on Live Chat system accessed by customers on the Bank’s web site.
eBanking support: Reset passwords and user ID’s, help with bill payment questions & general navigation within eBanking.
Check card support: File disputes, unlock cards, activate cards, add travel notes, order new cards, and answer general questions.
Credit card support: Provide balance information on accounts, add travel notes, research payments, and answer general questions.
Support the Service Call system by adding agreements, resetting PIN codes, and answering general questions.
Assist other areas of the bank and branches with support
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, such as:
Customer service mind set
Good verbal and written communications skills
Ability to work independently
Ability and willingness to learn various software systems
Microsoft Word skills
Microsoft Excel skills
Time management skills
Ability to meet deadlines
Willingness to work flexible hours
Good understanding of all bank products
Ability to read and follow instructions
Benefit Summary for Full Time Employees:
Medical, Dental, and Vision Insurance
Profit Sharing Plan
401K with Agency Match
Paid Time Off Plan
Employee Wellness Program complete with fitbit, Healthy Snacks, AM Break, and an On-Site Health & Wellness Specialist!
Employee Recognition Program
Voluntary Benefit Opportunities
Employee Assistance Program (EAP)
Gradifi Student Loan Payment (SLP)
ABOUT CNB: We are a leader in providing integrated financial solutions, which create value for both consumers and businesses. These solutions consist of a family of products and services developed to support the evolving needs of our customers from traditional to innovative.
For over 150 years, we have prided ourselves in building long-term customer relationships by being reliable and competitively priced. As a local community bank, we at CNB are committed to serving the continued growth and well-being of the areas in which we operate. Community involvement for us goes well beyond our mission to offer high-quality banking products and services — charity, after all, begins at home, and our home is right where you live.
By submitting an application for considering you are agreeing to the following disclosure statement: I certify that all information I have provided in order to apply for and secure work with this employer is true, complete, and correct. I expressly authorize, without reservation, the employer, it’s representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and education institutions and to otherwise verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees, or representatives, for seeking, gathering, and using truthful and non-defamatory information in a lawful manner, in the employment process and all other persons, corporations, or organizations for furnishing such information about me. I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law.
If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration.
I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.
This Company does not tolerate unlawful discrimination in its employment practices. No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her sex, race, color, religion, national origin, genetic information, citizenship, age, disability, or any other protected status under applicable federal, state, or local law. This Company takes all complaints of harassment seriously and all complaints will be investigated promptly and thoroughly.
I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect will be sufficient cause to 1) eliminate me from further consideration for employment or 2) may result in my immediate discharge from the employer’s service, whenever it is discovered.