13 Jan

Field Technician Jobs Vacancy in Nfrastructure Bellvale

Position
Field Technician
Company
Nfrastructure
Location
Bellvale NY
Opening
13 Jan, 2018 30+ days ago

Nfrastructure Bellvale urgently required following position for Field Technician. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Field Technician Jobs Vacancy in Nfrastructure Bellvale Jobs Details:

Let’s Work Together

Field Technician

This position is based in Poughkeepsie, NY

LIFE at nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology’s best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world’s most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.’s Build 100 List of Sustained-Growth Companies, Inc.’s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.

The role: Tier II Field Technician

As a Tier II Field Technician, you will remediate hardware incidents for PCs and printers using customer-provide spares. Some Level 1 support of custom applications may be required. You will provide support for external clients, owning those issues escalated from a Tier I Service Desk and/or assigned by a Level 2 Field Services Coordinator. As part of the incident remediation, you will assist end users with completion activities such as restoring their user data. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. You will be responsible for customer inventory, including transport and exchange. On a daily basis you will travel to customer locations within a region, so a flexible work schedule is a must.

Responsibilities:
Troubleshoot IT issues for external clients

Diagnose and swap PC and printer hardware

Replace mobile devices, with some user configuration activities

Act as the liaison between nfrastructure team and the customer

Mentor Tier I Technicians when needed

Complete appropriate paperwork as required for customer acceptance

Travel to customer locations and possess a flexible work schedule, this may require overnight stays

Maybe responsible for operating company vehicle

Other duties as assigned

Education/Experience:
High School diploma or equivalent Associate’s Degree preferred and at least 2 years’ experience with PC systems, related peripherals, common software programs and Operating Systems

Requirements:
Familiarity with internal computer components and repair skills for desktops, laptops, tablet PCs, PDAs, and laser printers

Familiarity with standard Windows O/S and Office suites.

Ability to navigate users through AD sign-on, access their applications, and restore user data

Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties

Ability to perform final configuration tasks on customer premise

Strong interpersonal and customer service skills

Ability to lift 50 lbs.

Valid Driver’s license

Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification

Microsoft Certified Professional, A+ Certified or Network+ Certified a plus

About nfrastructure:
nfrastructure partners with the world’s most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary “nterprise” software platform delivers a highly differentiated value proposition for our customers and partners.

More information about nfrastructure can be found at www.nfrastructure.com

Apply for this job or another online today at https://nfrastructure.com/careers/latest-jobs.html

nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.


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