20 Feb

Guest Experience Representative Seasonal Jobs Vacancy in Monterey Bay Aquarium Monterey

Position
Guest Experience Representative Seasonal
Company
Monterey Bay Aquarium
Location
Monterey CA
Opening
20 Feb, 2018 30+ days ago

Monterey Bay Aquarium Monterey urgently required following position for Guest Experience Representative Seasonal. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Guest Experience Representative Seasonal Jobs Vacancy in Monterey Bay Aquarium Monterey Jobs Details:

The Guest Experience (GE) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The GE Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.

Core Responsibilities

Proactively greet guests and engage them in conversation

Thank and monitor guests exiting and re-entering the Aquarium

Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membership

Engage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibits

Maintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey area

Effectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guests

Handle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership Entrances

Engage guests throughout the Aquarium via various Guest Experience Operations activities

Support guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency Evacuation

Support other Operations Department workgroups, as well as other Guest Experience Departments

Assist with other projects as requested by the supervisor or manager

Adhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform Standards

Absolutely Required Skills / Knowledge / Ability / Experience or Education

Available to work both weekdays and weekends, as well as holidays

Ability to work on feet in both indoor and outdoor locations

Passion for the Monterey Bay Aquarium's mission

Strong interpersonal and teamwork skills

Experience working both independently and as a member of a team

Ability to sustain enthusiastic interactions with both guests and staff, in a variety of situations for a full work shift

Experience working with multiple age groups, both adults and families

Desired Skills / Knowledge / Ability / Experience or Education

Ability/comfort proactively approaching customers/guests

Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)

Experience in hospitality, customer service and/or attractions industry

Comfort with learning/using new technology

Ancillary Responsibilities

Assist with mentoring incoming staff

Work alongside Teen Conservation Leader (TCL) students

Welcome, check in, orient and escort groups through Hovden Way

(ref. 21450)


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