Customer Care Agent Center Jobs Vacancy in Mednax East Hartford
Mednax East Hartford urgently required following position for Customer Care Agent Center. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Customer Care Agent Center Jobs Vacancy in Mednax East Hartford Jobs Details:
MEDNAX has grown from a single medical practice to a trusted health solutions partner with more than 10,000 employees and a presence in 50 states. Through our family of companies, we provide:
- physician services spanning the continuum of patient care
- revenue cycle management solutions
- performance improvement consulting
Jefferson Radiology, established in 1963, is a 60+-physician sub-specialty group practice based in East Hartford, CT. Jefferson Radiology joined MEDNAX in 2017 and is the largest radiology practice in Connecticut. Jefferson Radiology has 9 private outpatient offices with multiple modalities offered in each. We are an all-digital practice, with enterprise PACS capabilities, interpreting close to one million exams a year.
The Customer Care Agent (CCA) – Customer Care Center (CCC) is responsible for timely and effective scheduling of patients for multiple offices and modalities, including Mammography, Bone Density, Fluoroscopy, Ultrasound, MRI, CT and Nuclear Medicine exams. This position has direct patient and referring physician contact and is accountable for representing the company in a pleasant, professional manner at all times. The CCA-CCC works in a call center environment. Position reports to Supervisor, Customer Care Center.
QualificationsHigh school diploma or equivalent, required. Six months or more direct experience in a radiology practice call center and/or Associates degree or equivalent, preferred. Must demonstrate mastery in Radiology exam scheduling and medical terminology. Experience with scheduling and/or medical billing applications, preferred. Excellent diction, communication skills and telephone manner. Excellent customer service and interpersonal skills. Must demonstrate a pleasant, professional demeanor. Good understanding of ICD9 coding. Knowledge of medical insurance preferred. Computer experience a must.
Physical Requirements of the job: May occasionally be required to carry up to 10 lbs. Sitting will be required 90% of the time. Telephone use 95% of the day.
MEDNAX IS AN Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status