14 Jan

Guest Services Representative Jobs Vacancy in Fusion Hospitality New Albany

Position
Guest Services Representative
Company
Fusion Hospitality
Location
New Albany MS
Opening
14 Jan, 2018 30+ days ago

Fusion Hospitality New Albany urgently required following position for Guest Services Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Guest Services Representative Jobs Vacancy in Fusion Hospitality New Albany Jobs Details:

The GSR is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of, or where to access to following information:
a) all hotel features/services, hours of operation.
b) all room types, numbers, layout, decor, appointments and location.
c) all room rates, special packages and promotions.
d) daily house count and expected arrivals/departures.
e) room availability status for any given day.
f) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Attend monthly department meetings and training sessions as necessary.
Anything that contributes to a positive culture and the success of the hotel.
Other duties as assigned.

Requirements

High School Graduate or General Education Degree (GED).
One to two years previous experience in a similar position.
Basic computer skills required.
PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).
Valid driver license required to valet guest cars as needed.

Brand: Fusion Hospitality

Address: 400 State Hwy 30 W New Albany, MS - 38652

Property Description: 25106 - Best Western Inn & Suites - New Albany, MS

Property Number: 25106


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