13 Jan

Customer Service Representative Jobs Vacancy in Keystone Peer Review Nashville

Position
Customer Service Representative
Company
Keystone Peer Review
Location
Nashville TN
Opening
13 Jan, 2018 30+ days ago

Keystone Peer Review Nashville urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in Keystone Peer Review Nashville Jobs Details:

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 1 billion people receive the right care, at the right time, in the right setting. KEPRO is seeking experienced and highly professional customer service representatives, in Nashville, Tennessee.

Intake/Customer Service Representatives

Provide customer service in a call center environment. Communicate with a wide variety of external contacts including employees, health care providers, and designated client contacts. Accept ownership of service issues and provide timely, accurate and thorough resolution.

  • Completes work associated with application intake and case processing, reporting, and data entry
  • Identifies and authenticates callers or their authorized representatives in accordance with all established Federal/State authentication protocols
  • Timely resolution of customer's concerns/issues
  • Provide a record of customer's call through timely documentation in operating system
  • Provide member education and/or instruction specific to the service requested
  • Meets all established Service Level Performance Standards including:
    • Daily Maximum Speed of Answer
    • Daily Abandonment Rate
    • Daily Average Speed of Answer
    • Blocked Call Rate
    • Application processing task Accuracy and Completion Time
QUALIFICATIONS
  • High school diploma or verifiable GED, required
  • Minimum 2 years customer service experience in a position that required ownership for resolution of customer's questions/concerns
  • Call center and healthcare experience preferred
  • Demonstrated Internet and web-based systems experience
  • Excellent written and verbal communication and conflict management skills
  • Ability to work in a fact-paced environment with multiple software applications; ability to multi-task and prioritize
  • Ability to work independently or as part of a team to meet customer expectations as well as internal and external standards
  • Must maintain confidentiality and adhere to HIPAA/HITECH
  • Ability to apply multiple criteria to service customers
  • Ability to recognize when a situation requires supervisory or management attention


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