13 Jan

Customer Service Representative Jobs Vacancy in Keystone Peer Review Nashville

Position
Customer Service Representative
Company
Keystone Peer Review
Location
Nashville TN
Opening
13 Jan, 2018 10 days ago

Keystone Peer Review Nashville urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in Keystone Peer Review Nashville Jobs Details:

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 1 billion people receive the right care, at the right time, in the right setting. KEPRO is seeking experienced and highly professional customer service representatives, in Nashville, Tennessee .

Intake/ Customer Service Representatives

Provide customer service in a call center environment. Communicate with a wide variety of external contacts including employees, health care providers, and designated client contacts. Accept ownership of service issues and provide timely, accurate and thorough resolution.

Completes work associated with application intake and case processing, reporting, and data entry
Identifies and authenticates callers or their authorized representatives in accordance with all established Federal/State authentication protocols
Timely resolution of customer's concerns/issues
Provide a record of customer's call through timely documentation in operating system
Provide member education and/or instruction specific to the service requested

Meets all established Service Level Performance Standards including:
Daily Maximum Speed of Answer
Daily Abandonment Rate
Daily Average Speed of Answer
Blocked Call Rate
Application processing task Accuracy and Completion Time QUALIFICATIONS

High school diploma or verifiable GED, required
Minimum 2 years customer service experience in a position that required ownership for resolution of customer's questions/concerns
Call center and healthcare experience preferred
Demonstrated Internet and web-based systems experience
Excellent written and verbal communication and conflict management skills
Ability to work in a fact-paced environment with multiple software applications; ability to multi-task and prioritize
Ability to work independently or as part of a team to meet customer expectations as well as internal and external standards
Must maintain confidentiality and adhere to HIPAA/HITECH
Ability to apply multiple criteria to service customers
Ability to recognize when a situation requires supervisory or management attention


Jobs Vacancy Related to Customer Service Representative:

13Jan

Contact Center Agent Registration Scheduling Jobs Vacancy in Ssm Health Madison. Ssm Health Madison opening great career opportunity and jobs vacancy for Contact Center Agent Registration Scheduling position. This jobs vacancy will be open for new jobs applicant starting for 13 Jan, 2018. Ability to see fine print and to use the computer for extended periods. The Contact Center Agent – Registration/Scheduling provides exceptional customer service... ... Continue reading -->


17Jan

Office Clerk Jobs Vacancy in Rdt Construction Group Inc Lakeland. Rdt Construction Group Inc Lakeland opening great career opportunity and jobs vacancy for Office Clerk position. This jobs vacancy will be open for new jobs applicant starting for 17 Jan, 2018. The employee can be depended on to report to work consistently at the scheduled time, complete work accurately in a timely manner.... ... Continue reading -->


17Jan

Customer Care Representative Jobs Vacancy in Workplace Options Llc Raleigh. Workplace Options Llc Raleigh opening great career opportunity and jobs vacancy for Customer Care Representative position. This jobs vacancy will be open for new jobs applicant starting for 17 Jan, 2018. We provide support to over 46 million employees in 34,000 organizations across more than 200 countries and territories. High School Diploma.... ... Continue reading -->


13Jan

Customer Service Representative Jobs Vacancy in Csra Menands. Csra Menands opening great career opportunity and jobs vacancy for Customer Service Representative position. This jobs vacancy will be open for new jobs applicant starting for 13 Jan, 2018. Maintains knowledge of company products and customer service processes. All qualified applicants will receive consideration for employment without regard to... ... Continue reading -->


03Jan

Customer Service Representative Jobs Vacancy in Csra Raleigh. Csra Raleigh opening great career opportunity and jobs vacancy for Customer Service Representative position. This jobs vacancy will be open for new jobs applicant starting for 03 Jan, 2018. High school diploma or G.E.D. Zero or more years of customer service or other telephone experience. All qualified applicants will receive consideration for... ... Continue reading -->