Customer Service Representative Jobs Vacancy in Keystone Peer Review Nashville
Keystone Peer Review Nashville urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Customer Service Representative Jobs Vacancy in Keystone Peer Review Nashville Jobs Details:
KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 1 billion people receive the right care, at the right time, in the right setting. KEPRO is seeking experienced and highly professional customer service representatives, in Nashville, Tennessee .
Intake/ Customer Service Representatives
Provide customer service in a call center environment. Communicate with a wide variety of external contacts including employees, health care providers, and designated client contacts. Accept ownership of service issues and provide timely, accurate and thorough resolution.
Completes work associated with application intake and case processing, reporting, and data entry
Identifies and authenticates callers or their authorized representatives in accordance with all established Federal/State authentication protocols
Timely resolution of customer's concerns/issues
Provide a record of customer's call through timely documentation in operating system
Provide member education and/or instruction specific to the service requested
Meets all established Service Level Performance Standards including:
Daily Maximum Speed of Answer
Daily Abandonment Rate
Daily Average Speed of Answer
Blocked Call Rate
Application processing task Accuracy and Completion Time QUALIFICATIONS
High school diploma or verifiable GED, required
Minimum 2 years customer service experience in a position that required ownership for resolution of customer's questions/concerns
Call center and healthcare experience preferred
Demonstrated Internet and web-based systems experience
Excellent written and verbal communication and conflict management skills
Ability to work in a fact-paced environment with multiple software applications; ability to multi-task and prioritize
Ability to work independently or as part of a team to meet customer expectations as well as internal and external standards
Must maintain confidentiality and adhere to HIPAA/HITECH
Ability to apply multiple criteria to service customers
Ability to recognize when a situation requires supervisory or management attention