14 Jan

Customer Service Representative Jobs Vacancy in Thermo Fisher Scientific Grand Island

Position
Customer Service Representative
Company
Thermo Fisher Scientific
Location
Grand Island NY
Opening
14 Jan, 2018 30+ days ago

Thermo Fisher Scientific Grand Island urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in Thermo Fisher Scientific Grand Island Jobs Details:

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information
At our Grand Island, NY location centrally located between Buffalo and Niagara Falls this incumbent will be the primary contact for processing all incoming catalog orders, inquiries via telephone, email, direct order entry and electronic data interchange systems. Provide specialized support to key strategic customers.

How will you make an impact? In this role your work matters. You are the face of our company providing service for and working directly with the leaders of the scientific community, helping them make the world a better place - whether they're discovering a cure for cancer or protecting the environment. You will receive order requests from customers with the expectation of providing exceptional customer experience. With our numerous tools and recourses at your fingertips, we empower you to make significant decisions in the customer’s best interest while at the same time playing an important significant role in revenue generating business function. As experience is gained as you provide specialized support to key strategic customers, we look for you to not only grow in your role but also grow within Thermo Fisher Scientific.

What will you do?
Respond positively to and expeditiously process all incoming telephone inquiries and orders. Adhere to SOP’s and departmental training guidelines.
Follow established service quality standards and meet established telephone order processing time standards (talk time, after call work, order accuracy etc.).
Assess individual customer requirements and direct activities to appropriate departments.
Utilize sales order entry system, catalogs, price lists and sales aids to provide accurate information to customers, including interpreting quotes and promotions and credit policies.
Provide required documentation related to each particular order to meet shipping schedules (i.e. material safety data sheets, certificates of analysis, custom orders etc.).
Maintain daily sales order log, reports, and other records; provide reports and logs as required.
May be required to perform other related duties as required and/or assigned. Responding quickly and professionally to all customer inquiries, including pricing, availability, order status, shipping details, etc.

How will you get here?
Education
High school diploma or GED.

Experinece
Excellent written and oral communication skills are required.
Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information.
Job encounters recurring and routine work situations with occasional variations from the norm.
Work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.
Normally receives no instruction on routine work, general instruction on new assignments.
Accuracy is required in performing all functions of this position.
Initiative and organization skills are extremely valuable to ensure good customer service.
Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
May serve in various teams according to business needs.
Must have the ability to identify and solve problems and to multi-task under deadline.
Must demonstrate working knowledge of personal computer applications such as, Microsoft Word, Excel and PowerPoint.
Experience with Oracle JD Edwards EnterpriseOne and SAP Software preferred but not required.

Non-Negotiable Hiring Criteria
High school diploma or GED.
One year’s experience with customer service or related field.

Knowledge, Skills, Abilities
This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor.
The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment.
Must be flexible with hours worked to support department hours 8 am – 8 pm EST, Mon - Fri
Some Holiday work may be required.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


Jobs Vacancy Related to Customer Service Representative:

14Feb

Patient Access Representative Jobs Vacancy in Anderson Cancer Center Houston. Anderson Cancer Center Houston opening great career opportunity and jobs vacancy for Patient Access Representative position. This jobs vacancy will be open for new jobs applicant starting for 14 Feb, 2018. Providing clarification on medical overrides and account. Collects complete and accurate financial and. High school diploma or equivalent.... ... Continue reading -->


07Feb

Customer Service Representative Remote Jobs Vacancy in Museum Hack New York. Museum Hack New York opening great career opportunity and jobs vacancy for Customer Service Representative Remote position. This jobs vacancy will be open for new jobs applicant starting for 07 Feb, 2018. We work at renowned cultural institutions and quirky locations in New York City, DC, San Francisco, Chicago, and LA to bring these innovative experiences to... ... Continue reading -->


10Feb

Work Home Customer Support Cable Industry Jobs Vacancy in Sutherland Work at Home. Sutherland Work at Home opening great career opportunity and jobs vacancy for Work Home Customer Support Cable Industry position. This jobs vacancy will be open for new jobs applicant starting for 10 Feb, 2018. Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls.... ... Continue reading -->


12Feb

Customer Service Specialist Jobs Vacancy in Alamo Drafthouse Cinemas Austin. Alamo Drafthouse Cinemas Austin opening great career opportunity and jobs vacancy for Customer Service Specialist position. This jobs vacancy will be open for new jobs applicant starting for 12 Feb, 2018. You're a people person who looks forward to helping the person who just reached out for help. You can handle multiple inquiries at once, but you can tell which... ... Continue reading -->


09Feb

Customer Service Representative Jobs Vacancy in City Los Angeles City of Los Angeles. City Los Angeles City of Los Angeles opening great career opportunity and jobs vacancy for Customer Service Representative position. This jobs vacancy will be open for new jobs applicant starting for 09 Feb, 2018. If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental... ... Continue reading -->