13 Jan

Server Jobs Vacancy in Buffalo Wild Wings Dragas Group Buena Park

Position
Server
Company
Buffalo Wild Wings Dragas Group
Location
Buena Park CA
Opening
13 Jan, 2018 30+ days ago

Buffalo Wild Wings Dragas Group Buena Park urgently required following position for Server. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Server Jobs Vacancy in Buffalo Wild Wings Dragas Group Buena Park Jobs Details:

REPORTS TO (Title): Hospitality Manager

DEPARTMENT: Operations
STATUS CLASSIFICATION: Non-exempt

SUPERVISES: No formal supervisory responsibilities
JOB PURPOSE: The primary purpose of this position is to create a unique and personal experience for Buffalo Wild Wing’s Guests by enthusiastically and effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner. This role will focus their attention on Guests in the restaurant area of the restaurant.

CORE JOB FUNCTIONS/RESPONSIBILITIES:
Provide warm welcome to Guests upon arrival and personally engage Guests through conversations supporting current sports events and other promotional activity or Guest areas of interest
Effectively present food and beverage options in an informative, friendly, and enthusiastic manner
Read table to provide a unique, personalized experience to Guests through personal connections and genuine interactions in a professional manner
Inform Guests of specials and/or promotions(food and beverage), answer questions pertaining to the food and beverage menus, and be prepared to make suggestions to enhance the Guest’s dining experience and increase ticket sales
Write Guest food orders on slips, memorize orders, and enter orders into Point of Sale system for transmittal to kitchen staff
Check Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
Serve food and/or beverages to Guests to ensure an exceptional dining experience
Check with Guests to ensure they are enjoying their meals and anticipate any need for corrective action to ensure Guest satisfaction – Inform Managers as needed
Correctly enter all orders and requests into Point of Sale system for accurate inventory and communication with Heart of House
Apply expert knowledge of specs to make genuine recommendations for all menu items
Follow steps of service and other CSP’s (Company Standard Procedures)
Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
Collect and accurately process Guest payments
Bus tables and ensure marketing materials and menus are positioned appropriately per CSP’s
MAGNITUDE/SCOPE: [Identify areas that can be measured that can provide a reasonable indicator of the position size.]

Knowledge/Skills: [Depth and breadth of knowledge/expertise that is required to accomplish objectives and create value. Knowledge may be acquired through education or experience]
Superior customer service and hospitality skills
Knowledgeable of proper sanitation, food safety, and security procedures
Knowledge of BWW food and beverage menu and ability to make suggestions to Guests to enhance dining experience and increase overall ticket sales
Knowledgeable of current marketing initiatives and up-coming events to proactively inform Guests and invite them to return
Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized, positive and memorable dining experience
Skill in time management and organization with excellent attention to detail
Ability to take direction and execute team and company objectives
Basic mathematical skills and the ability to handle money accurately
Basic knowledge of Point of Sale systems
Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

Freedom to Act : [Degree of autonomy and decision-making latitude in determining work activities and priorities. Is direction received frequent, regular or occasional?]
Comply with all specs, quality standards, and department rules and procedures (CSP’s)

Size and Complexity: [What problems and issues impact the job? Do solutions typically require consideration of several factors and require coordination or are problems and issues identified by following a set procedure? Does this position have financial responsibility e.g. operating budget or revenue that has direct impact on the Company?]
Ability to follow specific service time and guidelines whiles at the same time engaging Guests and customizing their experience (CSP’s)
Ability to maintain a high degree of pace and intensity for an extended period of time
Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction: [Nature and level of communication expected in the course of engaging key persons and/or groups within the organization]
WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
Maintain positive working relationships with all Team Members and managers
Work as a contributing member of a team

External Relationships: [Nature and extent of relationships with outside incumbent’s immediate area that are required to deliver results]
WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
Explain menu items and terms and provide suggestions to Guests when asked
EDUCATION/EXPERIENCE
Required
Minimum of 18 years of age
Certifications to serve alcohol as dictated by the State and BWW policy
Preferred
Prior experience working as a server or in a customer service roles

PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Brand: Buffalo Wild Wings

Address: 8301B On the Mall Buena Park, CA - 90602

Property Description: 3463 - On the Mall - Buena Park, CA

Property Number: 3463


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