11 Jun

Customer Service Representative Jobs Vacancy in Houston Bike Share Houston

Position
Customer Service Representative
Company
Houston Bike Share
Location
Houston TX
Opening
11 Jun, 2018 1 day ago

Houston Bike Share Houston urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in Houston Bike Share Houston Jobs Details:

Houston Bike Share is looking for an outgoing, people-oriented, part-time Customer Service Rep to work an AM shift and provide excellent customer service to our valued riders and members. This role will report to the Executive Director and support staff projects alongside the Director of Operations, Operations team, Office Manager and the Marketing and Communications Manager.

The Houston Bike Share Customer Service Rep is the first point of contact in responding to daily inquiries and assisting all Houston BCycle prospective and current customers and members with billing, along with tech and user interface issues related to checking out a bike or signing up for membership. The Customer Service Rep should be able to multitask, follow procedures, and carry out various daily and weekly tasks along with other duties as assigned.

Duties:

❖ Answer all incoming phone calls.

❖ Respond to all voicemails and emails in timely manner.

❖ Initiate weekly reports to be sent out to The Houston Police Department in our collaborative Stolen Bicycle Recovery Effort.

❖ Initiate weekly and daily reports.

❖ Prepare and ship weekly membership packet mail-outs.

❖ Cooperate with Bike Techs and Field Techs regarding bikes and kiosk tech issues.

❖ Initiate and complete a weekly Customer Service Summary reports along with other required reports to be submitted to Houston BCycle's Executive Director.

❖ Other duties and tasks as assigned.

Candidates should possess the following skills to ensure a successful fit for this role:

❖ Ability to Multitask

❖ Professional phone demeanor

❖ Ability to grasp new procedure and task concepts quickly

❖ Bilingual is a plus but not required

❖ Extreme attention to detail

❖ Microsoft Office 365

❖ Punctuality

Job Type: Part-time

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone


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