20 Feb

Guest Experience Membership Adventures Representative Seasonal Jobs Vacancy in Monterey Bay Aquarium Monterey

Position
Guest Experience Membership Adventures Representative Seasonal
Company
Monterey Bay Aquarium
Location
Monterey CA
Opening
20 Feb, 2018 30+ days ago

Monterey Bay Aquarium Monterey urgently required following position for Guest Experience Membership Adventures Representative Seasonal. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Guest Experience Membership Adventures Representative Seasonal Jobs Vacancy in Monterey Bay Aquarium Monterey Jobs Details:

The Guest Experience (GE) Membership and Adventures Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They enthusiastically greet and assist members, guests and Aquarium Adventures participants by performing the duties of both cashier and visit planner at the Member's Entrance, Membership & Tours Desk, Will Call and Reception areas. The GE Membership and Adventures Representative promotes and sells memberships, fulfills renewals, answers membership/Adventures inquiries, as well as performs related data entry. They interact with all MBA guests throughout the aquarium to provide brand-level hospitality, including way-finding assistance and visit planning. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.

Core Responsibilities

Promote and sell both memberships and fee-based Adventures programs

Process various ticket and membership transactions, and follow proper cash handling procedures in the Main and Membership Entrances, as well as Reception

Accurately enter data for memberships, program reservations and group orders into computer systems

Complete membership Fulfillment process, including printing of membership cards

Welcome and organize Adventure participants while distributing and maintaining tour equipment

Communicate effectively and pleasantly on the telephone

Communicate efficiently with Membership, Sales Center and Reception teams

Proactively greet guests and engage them in conversation

Thank and monitor guests exiting and re-entering the Aquarium

Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membership

Effectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guests

Engage members/guests throughout the Aquarium via various GE Operations activities

Support guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency Evacuation

Support other Operations Department workgroups, as well as other GE Departments

Assist with other projects as requested by the supervisor or manager

Adhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform Standards

Absolutely Required Skills / Knowledge / Ability / Experience or Education

Available to work both weekdays and weekends, as well as holidays

Ability to work on feet in both indoor and outdoor locations

Passion for the Monterey Bay Aquarium's mission

Strong interpersonal and teamwork skills

Experience working both independently and as a member of a team

Ability to sustain enthusiastic interactions with both guests and staff, in a variety of situations for a full work shift

Experience proactively approaching customers/guests

Experience working with multiple age groups, both adults and families

Ability to multitask and work positively with interruptions

Competency/experience with data entry, computers and other communication technologies

Desired Skills / Knowledge / Ability / Experience or Education

Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)

Experience in hospitality, customer service and/or attractions industry

Comfort with using/learning new technology

Ability to engage small groups

Ancillary Responsibilities

Assist with mentoring incoming staff

Work alongside Teen Conservation Leader (TCL) students

Welcome, check in, orient and escort groups through the Hovden Way

Show members behind the scenes of Jellies exhibit

(ref. 21451)


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