Help Desk Analyst Jobs Vacancy in Chandra Technologies Inc Durham
Chandra Technologies Inc Durham urgently required following position for Help Desk Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Help Desk Analyst Jobs Vacancy in Chandra Technologies Inc Durham Jobs Details:
Position: Help Desk Analyst
Duration: 11 Months (Contract Position, Benefits Not Provided)
Hourly Rate: $24 W2; $28 CTC/1099
NC FAST requires the services of 2 Help Desk analysts to assist with production support analysis and resolution of escalated Help Desk tickets.
The position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. The position works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Position work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.
Experience and knowledge of browser-based applications. (3 Years)
Experience researching, analyzing and interpreting automated system problems. (3 Years)
Experience working in a help desk environment. (3 Years)
Working knowledge of social services and Medicaid programs and systems. (1 Year)
Broad knowledge of the NC FAST application and functionality (1 Year)
Experience writing and running SQL queries. (3 Years)