23 Nov

Help Desk Analyst Jobs Vacancy in Chandra Technologies Inc Durham

Position
Help Desk Analyst
Company
Chandra Technologies Inc
Location
Durham NC
Opening
23 Nov, 2017 30+ days ago

Chandra Technologies Inc Durham urgently required following position for Help Desk Analyst. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Help Desk Analyst Jobs Vacancy in Chandra Technologies Inc Durham Jobs Details:

Job Description

Position: Help Desk Analyst

Duration: 11 Months (Contract Position, Benefits Not Provided)

Hourly Rate: $24 W2; $28 CTC/1099

NC FAST requires the services of 2 Help Desk analysts to assist with production support analysis and resolution of escalated Help Desk tickets.

The position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. The position works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Position work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.

Required Skills

Experience and knowledge of browser-based applications. (3 Years)

Experience researching, analyzing and interpreting automated system problems. (3 Years)

Experience working in a help desk environment. (3 Years)

Preferred Skills

Working knowledge of social services and Medicaid programs and systems. (1 Year)

Broad knowledge of the NC FAST application and functionality (1 Year)

Experience writing and running SQL queries. (3 Years)


Jobs Vacancy Related to Help Desk Analyst:

09Jan

Network Trblshootng Analyst Jobs Vacancy in Health Human Services Comm Austin. Health Human Services Comm Austin opening great career opportunity and jobs vacancy for Network Trblshootng Analyst position. This jobs vacancy will be open for new jobs applicant starting for 09 Jan, 2018. Answers HHSC IT Customer Service Help Desk telephone hotline. Duties can include tasks such as picking up mail, answering Service Desk Email Box, etc. (5-20%... ... Continue reading -->


15Jan

Customer Service Technician Jobs Vacancy in Imtas Alexandria. Imtas Alexandria opening great career opportunity and jobs vacancy for Customer Service Technician position. This jobs vacancy will be open for new jobs applicant starting for 15 Jan, 2018. Troubleshoot, document, prioritize, and escalate help desk tickets as required within the specified timeframe.... ... Continue reading -->


17Jan

Help Desk Analyst Jobs Vacancy in Itlogic Partners Llc Fort Worth. Itlogic Partners Llc Fort Worth opening great career opportunity and jobs vacancy for Help Desk Analyst position. This jobs vacancy will be open for new jobs applicant starting for 17 Jan, 2018. 6 months experience in a help desk or support environment. Responsibilities of the role include but are not limited to:.... ... Continue reading -->


24Oct

Columbus Dot Help Desk Analyst Hda Jobs Vacancy in Advent Global Solutions Columbus. Advent Global Solutions Columbus opening great career opportunity and jobs vacancy for Columbus Dot Help Desk Analyst Hda position. This jobs vacancy will be open for new jobs applicant starting for 24 Oct, 2017. Help Desk Analyst 1. ODOT is looking for a Help Desk Analyst (HDA1) for an assignment onsite through the end of the fiscal year 18. Will close to submissions:.... ... Continue reading -->


11Jan

Information Technology Service Desk Analyst Jobs Vacancy in Osi Vision Fort Huachuca. Osi Vision Fort Huachuca opening great career opportunity and jobs vacancy for Information Technology Service Desk Analyst position. This jobs vacancy will be open for new jobs applicant starting for 11 Jan, 2018. OSI Vision, LLC is currently seeking Full Time and Part Time IT Service Desk Analysts with 1-2 years of experience for immediate hire to support the US Army... ... Continue reading -->