20 Dec

Complex Claims Specialist Financial Crimes Fraud Mgmt Jobs Vacancy in Bank Mount Laurel

Position
Complex Claims Specialist Financial Crimes Fraud Mgmt
Company
Bank
Location
Mount Laurel NJ
Opening
20 Dec, 2017 30+ days ago

Bank Mount Laurel urgently required following position for Complex Claims Specialist Financial Crimes Fraud Mgmt. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Complex Claims Specialist Financial Crimes Fraud Mgmt Jobs Vacancy in Bank Mount Laurel Jobs Details:

The Complex Claims Specialist I is responsible for the investigation and resolution of complex Fraud and Non Fraud Debit card claims in accordance with Regulation E.

Job Requirements
 Reviews Complex Claims and determine pay/deny decisions related to Fraud, Merchant and billing disputes/transactional errors involving unauthorized and/or authorized use of Debit cards ( ATM, PIN and POS)
 Handles research and processing of provisional credits as applicable as well as chargebacks to recover lost funds for the customer and/or TD Bank
 Adds, changes, and deletes information in multiple system screens within multiple systems
 Complies with all pertinent Risk Operation’s procedures as outlined in operating instructions
 Meets minimum individual performance thresholds, departmental goals, and service level agreements
 Demonstrate strong understanding and compliance with all Federal and Visa related regulations and/or guidelines
 Promote strong and lasting customer relationships by calling to develop claims and advocate for our Customers
 Provides Legendary Customer Service by following up on customer problem resolution, takes ownership of customer concerns and resolving customer issues at the first point of contact
 Refers cases of suspected Money Laundering, Terrorist Financing, or At Risk/Elder abuse to the appropriate teams for follow-up and investigation
 Serves as entry point for the identification of larger fraudulent schemes, working as necessary with other units within the Fraud department to quickly identify fraud tactics and reports to Leadership to who will determine additional actions to prevent potential additional events/losses
 Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities

Qualifications
 High school diploma required
 1 year’s collection or fraud experience (For internal associates, 6 month’s Fraud or Claims experience
 Computer proficient
 Proven ability to stay focused in a continuous process flow and keep pace within the work team
 Superior verbal and written communications skills
 Excellent interpersonal and motivation skills
 Demonstrated ability to handle change
 Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes

Hours
7:30am -4:30pm


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