Customer Service Representative Jobs Vacancy in Dhl Supply Chain Romeoville
Dhl Supply Chain Romeoville urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Customer Service Representative Jobs Vacancy in Dhl Supply Chain Romeoville Jobs Details:
Shift hours: 11am-7:30pm
- Computer skills/data entry (must be able to type at least 50-65WPM).
- AS400 experience is a plus.
- Ability to multi task & work in a fast-paced environment.
- Must be able to work extended hours on same day notice or on weekends as needed.
- Must be able to organize & file paperwork.
- Must be able to answer telephone calls, reply to emails and communicate professionally.
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Address: 877 West Crossroads Parkway Romeoville, IL - 60446
Property Description: 4475 - Romeoville IL MWRC
Property Number: 4475