26 Apr

Customer Service Representative Jobs Vacancy in City Petersburg Saint Petersburg

Position
Customer Service Representative
Company
City Petersburg
Location
Saint Petersburg FL
Opening
26 Apr, 2019 28 days ago

City Petersburg Saint Petersburg urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in City Petersburg Saint Petersburg Jobs Details:

Saint Petersburg, FL
2+ years experience
This highly responsible clerical and public contact work involves receiving and processing customer related transactions involving utility services. Work involves interaction with customers by mail and telephone; the use of a personal computer and utility billing software applications; handling the resolution of customer complaints regarding billing and utility services; and the use of considerable tact, patience and good judgment. Work requires complex account analysis; and proficiency in quickly and accurately performing math calculations. An employee in this class must be able to successfully prioritize work and meet important deadlines in a high volume business environment.

Salary: $14.65 - $22.42 hourly

Close Date: 04-26-2019 (11:59 PM DST)
To Qualify
  • At time of application, applicants must include a detailed resume to be considered for this position.
Minimum Qualifications. Applicants must:
  • Possess a valid high school diploma or GED equivalency.
  • Have work experience handling customer service requests and billing inquiries, preferably in a call center environment.
  • Possess good communication skills.
  • Be able to professionally interact with customers to assist with utility services and related needs.
  • Be able to resolve complicated customer issues.
  • Be able to quickly and accurately perform complicated mathematical calculations such as percentages and proration.
  • Be proficient in keyboarding.
  • Be highly proficient in the use of Microsoft Word and Excel software, a Windows operating system, the Internet, and electronic mail.

Desirable Qualifications. Preferred applicants:
  • Have at least one year of post high school education at a college, junior college or technical education center in business, public administration or a related field.
  • Have at least two years of customer service experience within the utility services industry – or – at least four years of customer service experience in an office environment interacting with customers on the telephone and in person.
  • Have experience working with a utility billing software application.
  • Are able to speak both English and a second language fluently.
Selection Process
IMPORTANT APPLICATION INSTRUCTIONS
For purposes of employment, re-employment, promotion, transfer or demotion, the most qualified applicants will be selected to continue in the hiring process. At this point, any prior criminal records will be verified. A prior criminal record will not necessarily disqualify a selected applicant from employment.
The City of St. Petersburg is committed to a Drug Free Workplace and compliance with the Department of Transportation (DOT) drug testing rules. Applicants may be required to successfully complete pre-employment drug testing and/or medical exams.
How To Apply Apply online at www.stpete.org/jobs- Select Apply for Jobs/Register/View JobPostings. City employees must use the Current City Employee link or use a City computer to access iRecruitment Employee Candidate. The City of St. Petersburg is committed to affirmative action and equal opportunity employment, and encourages individuals with disabilities and veterans to apply for posted positions. In accordance with Chapter 295 of the Florida Statutes, qualified servicemembers/veterans and the spouses/family members of certain servicemembers/veterans receive preference/priority in employment. Eligible applicants are responsible to apply for Veterans’ Preference at the time of submission of any job application.


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