10 Apr

Help Desk Technician Jobs Vacancy in Tip Top Poultry Marietta

Position
Help Desk Technician
Company
Tip Top Poultry
Location
Marietta GA
Opening
10 Apr, 2019 16 days ago

Tip Top Poultry Marietta urgently required following position for Help Desk Technician. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Help Desk Technician Jobs Vacancy in Tip Top Poultry Marietta Jobs Details:

Brief Job Description:

The Help Desk Technician?position consists of receiving requests for service, providing telephone assistance in resolving reported problems, and tracking requests in a ticket management system from receipt of call to completion of service.

Candidates must demonstrate exceptional customer service skills and technical expertise while supporting users on PC's, Laptop's, Tablets, and smartphone platforms. Supported networks will be Microsoft based both on site and hosted environments in our data-center. Experienced candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems. This position requires technical certifications or 1-2 years related work experience of desk side or remote support with experience in Windows operating systems and software applications in a business environment. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for customers and users that will help preserve the company’s reputation and business.

Candidates must exhibit the Core Values of Tip Top to our employees, including being humble and open to listen and learn from each team member and a willingness to treat others in a respectful manner. This includes the characteristics of integrity, simplicity, discipline, teamwork, and servant leadership. Bottom line, we are here to honor God in how we run our business, serve our customers, treat our employees, and relate to our vendors. Simply put, “Do unto others as you would have them do unto you”.


Key Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance over the phone or email

  • Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by users

  • Walk the user through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Record events and problems and their resolution in logs

  • Follow-up and update users of status and information

  • Pass on any feedback or suggestions by users to the appropriate internal team

  • Identify and suggest possible improvements on procedures

  • Prioritizing help desk tickets to ensure requests are resolved timely based on importance


Requirements:

  • Self-motivated

  • Proven experience as a help desk technician or other customer support role

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Experience with enterprise networking configurations and protocols

  • Proficiency in Microsoft Office 365

  • Ability to diagnose and resolve basic technical issues

  • Excellent communication skills

  • Customer-oriented and cool-tempered

  • Participate in a rotating weekly on-call schedule for emergency after-hour support

  • Travel up to 30% between plants

  • High School Diploma/GED and BS in IT, Computer Science or equivalent on-the-job training or a combination of both


Job Title: IT Help Desk Technician

Reports to: IT Department

Must exhibit the Core Values of Tip Top to our employees, including being humble and open to listen and learn from each team member and a willingness to treat others in a respectful manner. This includes the characteristics of integrity, simplicity, discipline, teamwork, and servant leadership. Bottom line, we are here to honor God in how we run our business, serve our customers, treat our employees, and relate to our vendors. Simply put, “Do unto others as you would have them do unto you”



Brand: Tip Top Poultry
Address: 327 Wallace Rd Marietta, GA - 30062
Property Description: Marietta
Property Number: 1


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