11 Oct

Data Analyst Compumark Watch Jobs Vacancy in Clarivate Analytics Boston

Data Analyst Compumark Watch
Clarivate Analytics
Boston Maluku
11 Oct, 2018 30+ days ago

Clarivate Analytics Boston urgently required following position for Data Analyst Compumark Watch. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

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Data Analyst Compumark Watch Jobs Vacancy in Clarivate Analytics Boston Jobs Details:

Rising global trademark Filings. Proliferating online and offline channels. Exploding social media and web content.

Valuable brands are more vulnerable to infringement than ever before. CompuMark helps you meet the challenge with the broadest, most reliable global watch coverage and the most efficient watch management tools.

Role Purpose:
Provides customer service support by answering promptly incoming phone calls and emails to handle inquiries regarding CompuMark Watch products and services. Responsible for Watch portfolio maintenance, makes sure that orders are entered, updated and canceled as requested by customers, and invoiced timely and correctly. Responsible for conducting trademark monitoring and analysis on specialized databases and other sources as necessary to produce quality Watch reports for CompuMark clients. Responsible for finding and reporting valuable, relevant information which aids in the client’s decision-making process regarding trademark protection against infringement.

Provides customer service support through the following means:
Answers clients’ inquiries regarding CompuMark Watch products and services via written communication, in person, or over the phone
Answers internal questions regarding trademark Watch products and services to colleagues via written communication, in person, or over the phone
Follows through on client inquiries with the appropriate Team Leader, Manager and/or other appropriate department/team member
Manages daily production, including completing all assigned trademark Watch tasks according to expected delivery time frame

Makes sure that qualitative Watch reports are produced for CompuMark clients:
Analyzes Watch requests and develops an effective Watch strategy based on trademark, international classifications, market, as well as product scope
Analyzes data retrieved and selects the most pertinent references for inclusion on trademark Watch reports for delivery to customers
Works with mentors to ensure Watch approach results in high quality trademark research reports
Provides internal feedback and recommendations to management on opportunities to improve quality or processes
Completes assignments in a timely manner according to the turnaround schedule promised to the customer or internal deadline

Assures accurate maintenance of clients’ Watch portfolios:
Reviews work order criteria to ensure accuracy. Ensures Watch orders are being entered, updated or canceled within the timeframe promised to the client or internal deadline
Reviews order and customer settings to ensure the correct delivery and renewal of the Watch reports
Processes Watch invoices and credit notes as needed, making sure that price, as well as product and delivery details are accurate
Successfully completes applicable training to learn all job-relevant systems and information, which may include: Trademark Fundamentals, Hit Selection, Query Strategy, Introduction to OPSi, Introduction to Products, Overview of the Customers, Watch Administration, or other specialized database/product training
Maintains an active understanding of the intellectual property (IP) industry, and grows knowledge of relevant technologies/services/industry events to improve personal skills and gain a better understanding of customer needs
Performs additional duties as required

Required Skills and Experience:
6 months -1 year experience in a business/customer focused environment
Must possess analytical & problem solving skills and a high attention to detail
Strong evaluative skills, critical thinking, and good judgment
Ability to multi-task and balance priorities and shifting deadlines
Strong communication (oral and written), organizational and interpersonal skills
Knowledge of Microsoft Office products (Word, Excel, Outlook & Internet)
Ability to work independently as well as within a team
Experience with communicating directly with customers
Fluent in English and at least one other language (preferably German or French)
Additional languages will be considered an advantage (particularly Dutch, Spanish and Italian)

Certification / Education:
Bachelor’s Degree (Post Graduate) or equivalent work experience required

Behavioral Competencies:
Positive, energetic approach
Focusing on Customers
Driving Results
Bias toward helpful action

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Customer Support Analyst Compumark Watch Jobs Vacancy in Clarivate Analytics Boston. Clarivate Analytics Boston opening great career opportunity and jobs vacancy for Customer Support Analyst Compumark Watch position. This jobs vacancy will be open for new jobs applicant starting for 11 Dec, 2018. Makes sure that qualitative Watch reports are produced for CompuMark clients:. CompuMark helps you meet the challenge with the broadest, most reliable global... ... Continue reading -->