14 Nov

Senior Analyst Product Management Jobs Vacancy in American Express New York

Position
Senior Analyst Product Management
Company
American Express
Location
New York NY
Opening
14 Nov, 2018 30+ days ago

American Express New York urgently required following position for Senior Analyst Product Management. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Senior Analyst Product Management Jobs Vacancy in American Express New York Jobs Details:

Accelerating growth in our lending portfolio is central to our company’s strategy to drive top line growth, diversify revenue streams, and meet our customers’ evolving needs. The Global Consumer Lending organization will lead the company’s efforts to grow our consumer lending portfolio, build a global organization with deep lending expertise, and deliver products, services, and strategies that will enhance our competitive position in each of our markets. The Consumer Lending New Products Team is responsible for developing innovate products and capabilities to transform experiences and grow our fair share of lend both on- and off-cards in the US market.

The Senior Analyst of Product Management will be responsible for overseeing the customer experience and overall product status management for Pay It Plan It and other products as applicable.

Job Responsibilities:
  • Oversee the development and execution of customer servicing touch points across digital and phone channels
  • Create and implement the servicing strategy and for new product features and functionality
  • Review customer calls, chats, and complaints to identify opportunities for product enhancements
  • Collaborate with Servicing partners to review and resolve customer pain points and escalations
  • Lead forums with Legal and Compliance partners to ensure compliant execution of product features, customer experiences, and communications
  • Support marketing campaigns, including helping develop and execute strategy, and maintaining our results, image, copy and terms databases to drive efficiency and optimization
  • Manage compilation and reporting of product status and monthly scorecard with cross-functional partners and leadership
  • Manage the customer research pipeline by coordinating across the team to understand research needs and engagements; support research activities as needed, including attending focus groups
  • Oversee budget for team and track usage

Qualifications

  • 1-3 years of experience
  • Bachelor’s degree
  • Previous experience in product / program management welcomed
  • Enthusiasm and passion for great products and services and demonstrated customer focus
  • Proven ability to take a collaborative approach to operate in a fast-paced, quickly changing and matrixed environment
  • Detailed oriented, highly organized and proven ability to manage multiple deliverables at a time
  • Recognize issues quickly and takes initiative/accountability for getting resolution
  • Excellent communication skills with ability to engage and influence various business partners
  • Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities
  • Passion for digital products and technology
  • Strong will-to-win with a positive, can do attitude
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18018008
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 13, 2018, 5:15:25 PM


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