Immigration Case Assistant Jobs Vacancy in Department Homeland Security Washington
Department Homeland Security Washington urgently required following position for Immigration Case Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Immigration Case Assistant Jobs Vacancy in Department Homeland Security Washington Jobs Details:
- Serves as a full performance level Immigration Case Assistant tasked with providing customer service to individuals, employers, and legal representatives in connection with requests for assistance.
- Drafts inquiries for individual cases to be submitted to appropriate USCIS offices.
- Recognizes and documents trends and patterns in receipts and USCIS processing.
- Communicates with individuals, employers, or their representatives to obtain information and provide updates
Job family (Series)
0301 Miscellaneous Administration And Program
Conditions of Employment
- U. S. Citizenship Required
- Males born after 12/31/1959 must be registered for Selective Service
- You must successfully pass a background investigation
- You must submit to a pre-employment drug test
- You may be required to serve a one year probationary period.
- Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
You qualify for the GS-07 grade level if you possess one of the following:
- A. One year of specialized experience, equivalent to the GS-05 grade level in Federal service, that demonstrates the ability to perform duties such as: preparing reports, providing case management services,communicating effectively with customers requesting service, and/or managing an organization's databases. Applicants must have an interest in U.S. Citizenship and Immigration Services' adjudication procedures and practices,mission, functions, organization, policies and programs.OR
B. One full year of graduate level education at an accredited or pre-accredited college or university; OR
C. A combination of successfully completed graduate level education and specialized experience as described above. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application; OR
D. A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average, or (3) honor society membership:
(1) Class standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
(2) Grade-point average (GPA.) - Applicants must have a grade-point average of: 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or
3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
(3) Election to membership in a national scholastic honor society - Applicants can be considered eligible based on membership in one of the national scholastic honor societies listed by the Association of College Honor Societies (external link). Membership in a freshman honor society cannot be used to meet the requirements of this provision.
All qualifications and eligibility requirements must be met by the closing date of the announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
- Interagency Career Transition Assistance Program ( ICTAP ) Eligibles: If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under ICTAP, you must be placed in the well-qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications; applicant's resumes and supporting documentation should only reflect education received from schools accredited by such institutions. Applicants can verify accreditation at the following Website: http://www.ed.gov/admins/finaid/accred/index.html .
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency (a U.S. private organization's interpretation that such education has been deemed at least equivalent to conventional U.S. education programs) with your transcript in order to receive credit for that education. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education webpage.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Employee Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. (https://www.opm.gov/news/releases/2016/08/newly-established-leave-policy-gives-disabled-veterans-more-time-to-address-medical-issues-1/)
This position may be filled at the GS-07 level. If selection is made at the GS-07 level, promotion to the GS-09 and GS-11 level may occur without further competition.
Permanent Change of Duty Station (PCS) Expenses will not be paid.
Background Investigation: To ensure the accomplishment of its mission, the Department of Homeland Security (DHS) requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation as a condition of placement in this NON-SENSITIVE position. This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Pursuant to Executive Order 12654 and DHS policy, DHS is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment. Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at DHS Headquarters are subject to drug testing resulting in a negative test result.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Veterans , Peace Corps / VISTA volunteers , and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement.
Multiple selections may be made from this announcement.
All DHS-HQ announcements have a 5 business day open period due to the number of applications received.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using a job questionnaire based on the following competencies or knowledge, skills and abilities needed to perform this job:
- Ability to collect and analyze information.
- Ability to communicate effectively orally and in writing.
- Ability to multi-task on assignments as well as time-sensitive projects.
- Ability to use computers and computer applications to analyze and communicate information in the appropriate format.
- Ability to work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knowledge about available products and services; commitment to providing quality products and services.
If you meet the minimum qualifications, you will be placed in one of the following categories:
- Best-Qualified : Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
- Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all Selective Placement Factors and appropriate Quality Ranking Factors as determined by the job analysis.
- Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all Selective Placement Factors and appropriate Quality Ranking Factors as determined by the job analysis.
To preview the job questionnaire and application, click here https://apply.usastaffing.gov/ViewQuestionnaire/10310201
Delegated Examining Procedures certifies all applicants utilizing the Category Rating method with associated cut-off scores.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have overstated your qualifications and/or experience, you will be removed from consideration or your score will be lowered.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. ( This position is not considered scientific/professional. ) Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference.
Background checks and security clearance
Public Trust - Background Investigation
Drug test required
- Your résumé.
- Your responses to the job questionnaire. https://apply.usastaffing.gov/ViewQuestionnaire/10310201
- Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information. [Remove this bullet if it is not applicable]
- Are you a veteran? Submit Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference may fill out the SF-15 and/or provide documentation that demonstrates preference eligibility. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans' information.
- Are you claiming special priority selection rights under the Interagency Career Transition Assistance Program (ICTAP)? Submit:
- a copy of your agency notice,
- a copy of your most recent performance rating, and
- a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
- Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
- Position title
- Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
- Beginning and ending dates of appointment
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This position is located in the Department of Homeland Security (DHS), Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman).
The primary purpose of this position is assisting Immigration Law Analysts and Case Team leadership in working on individual requests for assistance.
All DHS-HQ announcements have a 5 business day open period due to the number of applications received.
As a Immigration Case Assistant GS 0301 7, your typical work assignments may include: