23 Sep

Hampton Inn And Suites Oakland Airport Alameda Night Auditor Jobs Vacancy in Ridgemont Hospitality Alameda

Position
Hampton Inn And Suites Oakland Airport Alameda Night Auditor
Company
Ridgemont Hospitality
Location
Alameda CA
Opening
23 Sep, 2018 30+ days ago

Ridgemont Hospitality Alameda urgently required following position for Hampton Inn And Suites Oakland Airport Alameda Night Auditor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Hampton Inn And Suites Oakland Airport Alameda Night Auditor Jobs Vacancy in Ridgemont Hospitality Alameda Jobs Details:

At Ridgemont Hospitality, we do what we love, and we love what we do. Come join our growing team!

Ridgemont Hospitality is a San Francisco Bay Area-based hospitality development and management company with a rich history, over three decades of experience, and a commitment to service. We have a passion for excellence in developing and operating award-winning hotels that exceed the needs of our guests as well as providing an excellent place for team members to grow and advance their careers.

Our team members contribute to our inspiring culture, receive stellar recognition, have valuable experiences, and a supportive work environment. They have the space to take initiative, receive positive communication, get mentorship, and have fun. We believe in creating a winning culture that drives results and engagement from our staff.

This is an exciting time to join Ridgemont Hospitality as we have two new hotels that are currently under construction and opening in Summer of 2019, including the first major hotel development in the Oakland downtown area in over 17 years.



Hampton Inn and Suites Oakland Airport - Alameda Night Auditor


Benefits

  • $15.50/ hour
  • Team Member Hotel Discounts
  • Paid Time Off
  • Kaiser Gold/Silver Subsidised Plans
  • Birthday pay
  • Name mentioned in review incentive
  • Recognition Raffles
  • Company Events
  • And much more!

Schedule

  • Sunday through Thursday - 11pm to 7am



Purpose of the Position

The Night Auditor acts as the MOD (Manager on Duty) during the overnight shift. Critically thinking, and attention to detail are required of this position. As a point of contact for guests arriving or departing outside of normal business hours, the Auditor is responsible for creating an excellent first and or last impression. The Auditor is also responsible for assisting guests with any and all needs, including but not limited to, checking guests in and out of the hotel, answering guest questions, assisting with luggage, and answering the hotel phone. The Night Auditor is required to maintain a presence at the front desk for the duration of the shift.


Responsibilities of the Position

  • Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the hotel against liability and fraud.

  • Audit, balance, post and report on front desk operations to include cash and credit operations, and to ensure accurate, timely reporting of daily financials to management.

  • Provide rooms management with a clear picture of their performance using the data gathered.

  • Run the night audit final, after ensuring all revenue is in balance.

  • As the MOD, ensuring that any guest complaints are resolved prior to guest departure.

  • Emphasis is on guest satisfaction and issuing service recovery when warranted with AM departures.

  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Maintain positive guest relations at all times.

  • Maintain complete knowledge at all times of:

  • a) all hotel features/services, hours of operation.

  • b) All room rates, special packages and promotions.

  • c) Daily house count and expected arrivals/departures.

  • d) Scheduled daily group activities.

  • e) Service standards and specific hotel policies

  • Obtain assigned bank and ensure accuracy of contracted monies.

  • Keep bank secure at all times.

  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.

  • Process all guest check-ins.

  • Verify guest length of stay, rates (as applicable).

  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.

  • Handle overbooked or walked in guests.

  • Accept, record wake-up call requests, and pass-on to next shift wake-up calls scheduled for 7:00 am and after.

  • Monitor, send and distribute guest faxes and emails.

  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

  • Complete daily checklist

  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

  • Ensure that market/ guest sweet shop is fully stocked at all times.

  • Responsible for Guest VIP welcome letters.

  • Ensure overall safety of property and guests.

  • Assist with breakfast setup.




Please email any questions to Nick Bohlender, Regional Manager of People & Culture, at nick@rhospitality.com

Equal Opportunity Employer M/F/D/V


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