11 Oct

Customer Service Specialist Hiring For October Chicago Jobs Vacancy in Wayfair Chicago

Position
Customer Service Specialist Hiring For October Chicago
Company
Wayfair
Location
Chicago IL
Opening
11 Oct, 2018 30+ days ago

Wayfair Chicago urgently required following position for Customer Service Specialist Hiring For October Chicago. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Specialist Hiring For October Chicago Jobs Vacancy in Wayfair Chicago Jobs Details:

$14 an hour

Wayfair in Bangor is expanding, and we are looking for Customer Service Specialists to join our October class!

Starting rate of pay is $14.00 per hour with a full benefits package that starts Day 1!

Key Job Duties:
Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
Project a professional company image through phone and email interactions.
Recognize, document and alert supervisors of trends in customer calls.
Uphold high customer service standards.
Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
Requirements:
Bachelor's Degree or equivalent work experience
Excellent communication and relationship building skills.
Passion for helping customers.
Desire to make Customer Service a career.
Service experience, preferably in a call center.
A successful track record working in a high volume environment.
Strong desire to be part of a team achieving personal and company financial goals.
Able to solve problems by thinking analytically and creatively.
Familiar with the latest e-commerce trends.
Regular and reliable attendance is an essential function of this position.
Essential Job Functions:
Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
Ability to use a computer keyboard and computer screen.
Ability to use a telephone headset and telephone system.
Ability to handle and solve all types of customer service issues via phone and/or email.

About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.
The Wayfair family of sites includes:

  • Wayfair , an online destination for all things home
  • Joss & Main , where beautiful furniture and finds meet irresistible savings
  • AllModern , unbelievable prices on everything modern
  • Birch Lane , a collection of classic furnishings and timeless home décor
  • Perigold , unparalleled access to the finest home décor and furnishingsWayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Job Types: Full-time, Part-time, Temporary

Experience:

  • customer service: 1 year (Preferred)


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