07 Jan

Tech Support Manager Jobs Vacancy in Verity Software House Topsham

Position
Tech Support Manager
Company
Verity Software House
Location
Topsham ME
Opening
07 Jan, 2019 30+ days ago

Verity Software House Topsham urgently required following position for Tech Support Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Tech Support Manager Jobs Vacancy in Verity Software House Topsham Jobs Details:

Overview:

Verity Software House is seeking an energetic individual to be its Tech Support Manager. Verity offers analytical software products in the field of flow cytometry, with thousands of end users worldwide. The Tech Support Manager provides direct support to end users via email, web meetings, and phone.

Responsibilities:

As the tech support manager, your responsibilities will include

  • Developing a solid understanding of the product line
  • Responding to customer support contacts with accurate information in a timely manner
  • Training customers in the use of our software
  • Tracking software issues with Jira software
  • Interacting with the development team to clarify issues and verify fixes
  • Authoring test scripts for QA and release testing activities
  • Demonstrating products at meetings and trade shows
  • Additional duties as required to ensure the efficient functioning of the company

Requirements:

  • Solid computer skills with Windows, MS Office.
  • Excellent verbal and written communication
  • Analytical, focused and detail oriented
  • Maintain a 40+ hour work week, primarily on site at Verity Software House in Topsham, Maine

Experience, Education, and Qualifications:

Required:

  • Bachelor’s degree from an accredited four-year institution of higher learning
  • Satisfactory reference, background, and health checks

Desired:

Experience in bio-tech, tech support, flow cytometry

Location:

Verity Software House is located in Topsham, Maine, a small town 40 minutes north of Portland. It is a fantastic location to raise a family with great schools. Bowdoin, Bates, and Colby colleges are nearby, and the ocean is 20 minutes away.

About Us

VSH is a small company with a small company culture, so if you’re looking for a big company experience, you’re in the wrong place. Everyone at VSH does more than what’s on the job description. Our developers know how to sell products, our sales team know how to support projects, and our tech support team has a hand in everything we do. If that sounds like fun to you, we’d like to meet you.

Job Type: Full-time

Salary: $50,000.00 to $65,000.00 /year

Experience:

  • MS Office, Jira: 1 year (Preferred)
  • flow cytometry or bio-tech: 1 year (Preferred)

Education:

  • Bachelor's (Preferred)


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