Tech Support Manager Jobs Vacancy in Verity Software House Topsham
Verity Software House Topsham urgently required following position for Tech Support Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Tech Support Manager Jobs Vacancy in Verity Software House Topsham Jobs Details:
Verity Software House is seeking an energetic individual to be its Tech Support Manager. Verity offers analytical software products in the field of flow cytometry, with thousands of end users worldwide. The Tech Support Manager provides direct support to end users via email, web meetings, and phone.
As the tech support manager, your responsibilities will include
- Developing a solid understanding of the product line
- Responding to customer support contacts with accurate information in a timely manner
- Training customers in the use of our software
- Tracking software issues with Jira software
- Interacting with the development team to clarify issues and verify fixes
- Authoring test scripts for QA and release testing activities
- Demonstrating products at meetings and trade shows
- Additional duties as required to ensure the efficient functioning of the company
- Solid computer skills with Windows, MS Office.
- Excellent verbal and written communication
- Analytical, focused and detail oriented
- Maintain a 40+ hour work week, primarily on site at Verity Software House in Topsham, Maine
Experience, Education, and Qualifications:
- Bachelor’s degree from an accredited four-year institution of higher learning
- Satisfactory reference, background, and health checks
Experience in bio-tech, tech support, flow cytometry
Verity Software House is located in Topsham, Maine, a small town 40 minutes north of Portland. It is a fantastic location to raise a family with great schools. Bowdoin, Bates, and Colby colleges are nearby, and the ocean is 20 minutes away.
VSH is a small company with a small company culture, so if you’re looking for a big company experience, you’re in the wrong place. Everyone at VSH does more than what’s on the job description. Our developers know how to sell products, our sales team know how to support projects, and our tech support team has a hand in everything we do. If that sounds like fun to you, we’d like to meet you.
Job Type: Full-time
Salary: $50,000.00 to $65,000.00 /year
- MS Office, Jira: 1 year (Preferred)
- flow cytometry or bio-tech: 1 year (Preferred)
- Bachelor's (Preferred)