23 Oct

Customer Service Supervisor Cas Jobs Vacancy in City Houston Houston

Position
Customer Service Supervisor Cas
Company
City Houston
Location
Houston TX
Opening
23 Oct, 2018 30+ days ago

City Houston Houston urgently required following position for Customer Service Supervisor Cas. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Supervisor Cas Jobs Vacancy in City Houston Houston Jobs Details:

POSITION OVERVIEW
APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION: CUSTOMER ACCOUNT SERVICES
SERVICE LINE: CUSTOMER EXPERIENCE SERVICES
REPORTING LOCATION: 2805 MCKINNEY*
WORKDAYS & HOURS: M – F, 10:15 a.m. – 7:15 p.m.*
  • Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Supervises, coordinates, trains and evaluates job assignments of contact center employees. Plans, organizes and schedules resources to meet production requirements. Directs and interprets the research and analysis of customers' problems and inquires. Acts as a liaison to various divisions within the department. Compiles reports and maintains records of services rendered.

Reviews written records of proceedings as well as original correspondence to customers. Performs special projects as assigned. Motivates and encourages agents through positive communication and feedback. Ensures agents understand and comply with all call center objectives, performance standards and policies.

Answers agent's questions regarding best practices or difficult calls. Monitors and evaluates agent's performance, provides learning or coaching opportunities, taking corrective action if necessary. Works with other supervisors and management team members to support agents and maximize customer satisfaction.

WORKING CONDITIONS
Position is physically comfortable. The individual has discretion about walking, standing, etc.

This is a Houston Public Works Emergency Management position at the Tier II Level.
MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Four years of administrative or customer service related experience is required. Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for up to four years of experience.

LICENSE REQUIREMENT
None

PREFERENCES

Preferences will be given to applicants with at least 2 years of experience in a supervisory role and computer skills such as MS Word and MS Excel.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 18

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or please call 832.393.6027.

Due to the high volume of applications received, the Hiring Department will contact you directly, with specific instructions, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need special services or accommodations call TTY 7-1-1.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.


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