12 Oct

Client Relations Manager Jobs Vacancy in The Institute For Building Technology And Safety Ibts Kansas City

Position
Client Relations Manager
Company
The Institute For Building Technology And Safety Ibts
Location
Kansas City MO
Opening
12 Oct, 2018 30+ days ago

The Institute For Building Technology And Safety Ibts Kansas City urgently required following position for Client Relations Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Client Relations Manager Jobs Vacancy in The Institute For Building Technology And Safety Ibts Kansas City Jobs Details:

Responsibilities

We are currently looking for a Permit Technician/Client Relationship Manager to support our Building Department staff in our Kansas City, MO offices. This position serves as key office personnel who interacts on a daily basis with the public, city employees, inspectors, plans examiners and the building official. Customer service, organization, detail orientation and multitasking are a must.

RESPONSIBILITIES:
  • Responsible for leading and maintaining the Customer Service and enforcing policies and procedures as well as streamlining effective billing processes with multiple clients and contracts.
  • Provide customer service regarding invoice and billing inquiries.
  • Oversee and streamline billing and collections processes.
  • Follow up with clients regarding overdue balances
  • Provide reporting on inspection activity, timesheets, travel, and reimbursements.
  • Communicate with Finance Dept. at corporate level to ensure that all billing is uploaded in timely manner and is accurate based on project contracts.
  • Utilize permitting and billing database software to provide reporting.
  • Perform administration functions as necessary or directed.
  • Interface with all customers to service their building department related needs.
  • Issue and/or track permits through the permitting process, beginning with application acceptance, plan review, inspections, and permit closure.
  • Establish and maintain systems to ensure that all files, letters, reference manuals, field inspection reports, permit files, blueprints, drawings, and other data or material are maintained in an organized fashion.
  • Work with plans examiners and inspectors throughout the company to develop and ensure consistent processes.

Qualifications


KNOWLEDGE & SKILLS:
  • Proficient to Advanced Excel application skills.
  • Proficient Microsoft Office skills.
  • Excellent customer service representative skills.
  • Strong communication skills both written and verbal.
  • Possess the ability to positively interact with the other staff members, the general public, contractors, governmental entities, and other clientele.
  • Good time management, organization, telephone, attention to detail, and people skills.
  • Must be able to perform multi-task operations with frequent interruptions.
  • Perform a variety of duties requiring use of independent judgment and technical knowledge.
  • Excellent Microsoft Office Skills and Permitting software experience are a must.

EDUCATION & EXPERIENCE:
  • Associate’s degree with a minimum of 3 years of relevant experience; or minimum of 5 years of relevant experience in lieu of a degree.
  • ICC Permit Technician and other certifications are preferred or must be obtained within the first 6 months of employment.

Overview

Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.

The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.

IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, Texas and Washington, DC.

We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that is committed to hiring a diverse and talented workforce. This opportunity is open to Section S3 Residents.

Explore the opportunities!

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